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24/7 Sales Teams For eCommerce Stores
We drive sales by having our team of human agents available on live chat 24/7 to predict and save abandons before they happen, proactively reach out and engage with visitors via SMS and email after they abandon, and by answering visitor questions live on your website to convert visitors. 
24/7 Sales Teams For eCommerce Stores
We drive sales by having our team of human agents available on live chat 24/7 to predict and save abandons before they happen, proactively reach out and engage with visitors via SMS and email after they abandon, and by answering visitor questions live on your website to convert visitors. 

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How We Can Help

24/7 Live Chat Sales Team

Our agents can be live on your website 24/7 answering visitors questions, helping them through the purchase process, and ultimately driving more sales. This includes all the benefits of the Cart Recovery Team, but expanded to cover your entire website.

Cart Recovery Team

Through proprietary technology, we’ll predict abandons and engage live on your website before they happen. For those customers that do abandon, we’ll turn your cart recovery SMS and email campaigns into live sales conversations with our team to save sales.

Profitability Guaranteed Before You Signup

More Cost Effective Than DIY In-House Teams

We Methodically Learn Your Business

Fast and Efficient Onboarding Process

What Sets Us Apart From Others?

We Deeply Learn Your Business and Brand 

We have a robust onboarding process which allows us to learn the basics and specifics of your business.  But we do not stop there, we continuously learn your business.  That way, you can focus on managing your business while we handle your customers.

We Aren’t Cheap, But We Guarantee Profitability

We won’t ask you to signup if we realize that our service will not be a home run for your business.  We will review your analytics and predict how much revenue we can generate for you. If the numbers make sense, you can sign up knowing that we’ll be profitable. 

We’re Well Established, with 100+ eCommerce Only Clients

We have been in business since 2015, we have 100+ employees, 100+ clients, have handled millions of chats and support tickets, and driven over nearly $10M in revenue directly through our efforts. With HelpFlow, you’re in the hands of experienced experts. 

Client Case Studies

 

Happy HelpFlow Clients

We’ve seen great results with HelpFlow.

Their conversion rate numbers are really high, but what I really love is the workflow of how they coordinate with my in-house team. Having live chat 24/7 drives conversions… but is tough to do in the house. HelpFlow operates like a giant extension of my own team.

Highly recommended!

Yuvi A.

CEO, Company Selling Fine Jewelry

We want to make our website world-class and hired HelpFlow to handle live chat better than we were doing.

HelpFlow stepped right in and quickly become a core part of our team.

I highly recommend them!

Mark B.

CEO, Company Selling Medical Equipment

We have used HelpFlow for years. Prior to using them, we tried live chat on our own but were unable to consistently provide fast responses. With HelpFlow, our customers now have 24/7 access to their team to get help with our products. Our conversions have gone up consistently and clearly justifies the cost of the service.

I would highly recommend HelpFlow to any company selling products online.

Edward G.

CEO, Company Selling Automotive Parts

Visitors We Have Helped

The agent was very helpful and friendly! My problem was resolved within a few minutes. Very helpful and recommended the rewards program which I didn't know about.

I will buy because of your agent.

Visitor We Chatted With

Excerpt From Product Review

A special thanks to (chat agent), I chatted with her last night and she helped me set this up. Can’t thank her enough.
Visitor We Chatted With

Excerpt From Product Review

The (PRODUCT) is awesome! It’s a great product, and the chat function on (WEBSITE) helped my decision. Free shipping is nice too, it’s like shopping locally. I will recommend (WEBSITE).
Visitor We Chatted With

Excerpt From Product Review

I am completely floored by the quality of the service I just received! I went online to look for my dream table and was having a hard time finding it. Today I landed on (WEBSITE) and my challenges were quickly removed.

First there was the online chat. I did not see the exact table I was looking for but saw two that were close. I was able to describe what I liked in both of those tables and the online person sent that information to (CUSTOMER)

Visitor We Chatted With

Excerpt From Product Review

Greatest and fastest customer service I've ever seen, yeez, really surprised.

Visitor We Chatted With

Excerpt From Product Review

As soon as I logged in, I was greeted by a chat box asking if I needed help. I am normally very annoyed by this sort of experience, but the tone of the initial message was extremely welcoming. In the end, I found (CHAT AGENT) to be very pleasant and he answered all my questions promptly.
Visitor We Chatted With

Excerpt From Product Review

Great customer service! I was surprised to have on line assistance while browsing their Websites @ 8:30 in the evening. They were willing to beat another company ‘s price with no problem. My table was not in stock so they offered me an upgrade for the same price. Very professional & courteous.

Visitor We Chatted With

Excerpt From Product Review

Very professional and extremely helpful and friendly staff… On the phone and on line
Visitor We Chatted With

Excerpt From Product Review

Ready to Get Started?

Schedule a Strategy Call, where we’ll share actionable ways you can use HelpFlow to drive more sales and scale customer service.

Whether you work with us or not, this call will help you level up your eCommerce strategy since we’ve worked with so many stores.