Full Ownership
We hire, train, manage, and improve your support team inside your help desk — Gorgias, Zendesk, Kustomer, Re:amaze. You stay focused on growth.
Customer service operations · since 2015
Managed Customer Service Operations
HelpFlow runs fully managed human and AI empowered support teams for eCommerce brands. You get fast, consistent customer support you don't have to manage — and we handle everything: recruiting, training, QA, and performance management.
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Outsource Customer Service and Stop Managing It
Other agencies supply agents. HelpFlow runs the whole customer service operation and answers for how it performs, so support is off your desk.
Human-Managed AI
Managed Automations, Agent Assist, and Automated QA built into the operation, in a way that just works. AI efficiency, managed by human taste.
Built for Ecommerce
We work with ecommerce companies that sell to consumers, to other businesses, or both. We train your team on the order, shipping, and return questions your customers ask.
Strategy. Setup. Management.
One pass through three steps and your customer-service operation is running — most clients are live in 10–14 days from kickoff.
- STEP 01
Strategy
15-minute CS audit. We map your volume, channels, current SLA gaps, and pull together the staffing plan and AI configuration that fits your brand.
~ Week 0 - STEP 02
Setup
We hire and train the agents, document your tone, build macros, configured AI automations and Agent Assist, and get QA scoring live before any ticket lands.
10–14 days to live - STEP 03
Management
We run the operation against your SLA. Weekly reporting, ongoing training, Automated QA, and a dedicated team lead accountable for the number.
Continuous
AI that empowers great human experiences.
We leverage AI to empower the team to provide great brand experiences.
Managed Automations
Managed automations built to quickly respond and resolve routine situations — order status, returns, sizing — so Agents can go deep on the complex tickets.
Agent Assist
Real-time AI suggestions during agent interactions — pulled from your knowledge base, brand voice, and prior tickets so every reply is on-tone and on-policy.
Automated QA
AI scores interactions against your quality standards, and a manager on our team signs off on the coaching that follows.
Every channel. One team.
We can provide support across all channels, giving you the benefit of a fully managed customer support operation.
- Tickets Help-desk tickets across Gorgias, Zendesk, Kustomer, Re:amaze. LIVE
- Live chat Pre-purchase + post-purchase chat with sub-minute response targets. LIVE
- Email Inbox triage, branded replies, escalation routing inside your tools. LIVE
- Phone & SMS Inbound voice and text on your numbers, with ticketed handoffs. LIVE
- Social DMs and brand-mention replies on Instagram, Facebook, TikTok. LIVE
Results from clients
All case studies → Case 01 Jewelry · Ecommerce
Fine jeweler with 200K monthly visits — over half nighttime browsers — added 24/7 live chat with HelpFlow.
110X
Revenue impact (vs. 3X goal)
Live in 30 days
Case 02 Apparel · DTC
Female-founded apparel brand scaled a hybrid in-house + HelpFlow CS team without losing tone or CSAT.
3 weeks
Hybrid CS team launched end-to-end
Live in 3 weeks
Case 03 Firearms · Ecommerce
Online gun parts retailer added always-on live chat to capture late-night, high-AOV traffic.
44X
Revenue impact (vs. 4X goal)
Live in 30 days
HelpFlow client testimonials
Once a chat is initiated, our conversion rate is 6× higher than without it. Customer rating sits above 90% and response time is under 15 seconds. When you've got that running 24/7, you literally cannot lose.
Within two weeks of signing we had a VA sourced, onboarded, and ready to go. Within days, he was working like one of our domestic employees — you couldn't tell the difference if you didn't know. It's opened up a whole new world for us.
OH MY GOODNESS. THIS IS PURE GOLD. Do whatever it takes to get them on your side; your business will leap forward. Our sales growth leapt forward massively, instantly as soon as we had them up and running on our site. Total game changer.
Fully managed. Fair price.
Flat monthly fee per full time agent. Recruiting, training, QA, AI work, and management all included.
$14 / hr per agent · all-in
- Trained, managed, QA’d eCommerce CS operators
- AI Support, Agent Assist, Automated QA
- Help-desk integration (Gorgias, Zendesk, Kustomer, Re:amaze and any other Helpdesk)
- Dedicated team lead and weekly performance reporting
- Coverage across tickets, chat, email, phone/SMS, social
- 10–14 day kickoff with no setup fee
Ready to level up your support?
Book a 15-minute audit and we'll map your volume, channels, SLA gaps, and the staffing-plus-AI configuration that gets you live in 10–14 days.
By the numbers