Full ownership
We hire, train, manage, and improve your support team inside your help desk — Gorgias, Zendesk, Kustomer, Re:amaze. You stay focused on growth.
Customer service operations · since 2015
Managed Customer Service Operations
HelpFlow runs fully managed human and AI empowered support teams for eCommerce brands. You get fast, consistent answers for your customers on day one — and we handle everything: recruiting, training, QA, and performance management.
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For companies who want a CS partner.
We don't just sell agents. HelpFlow runs the entire customer service function for eCommerce brands — recruiting, training, QA, and performance — accountable for the entire operation.
AI empowered
Managed Automations, Agent Assist, and Automated QA built into the operation, in a way that just works. AI efficiency, managed by human taste.
Built for ecommerce
Specialized for $1M–$20M brands. We speak Shopify, Gorgias, Klaviyo, Recharge — no generic call-center reflexes.
Strategy. Setup. Management.
One pass through three steps and your customer-service operation is running — most clients are live in 10–14 days from kickoff.
- STEP 01
Strategy
15-minute CS audit. We map your volume, channels, current SLA gaps, and pull together the staffing plan and AI configuration that fits your brand.
~ Week 0 - STEP 02
Setup
We hire and train the agents, document your tone, build macros, configured AI automations and Agent Assist, and get QA scoring live before any ticket lands.
10–14 days to live - STEP 03
Management
We run the operation against your SLA. Weekly reporting, ongoing training, Automated QA on every interaction, and a dedicated team lead accountable for the number.
Continuous
AI that empowers great human experiences.
We leverage AI to empower the team to provide great brand experiences.
Managed Automations
Managed automations built to quickly respond and resolve routine situations — order status, returns, sizing — so Agents can go deep on the complex tickets.
Agent Assist
Real-time AI suggestions during agent interactions — pulled from your knowledge base, brand voice, and prior tickets so every reply is on-tone and on-policy.
Automated QA
AI evaluates every interaction against your quality standards — coverage moves from a 2% sampled audit to 100% automated review with human sign-off on coaching.
Every channel. One team.
We can provide support across all channels, giving you the benefit of a fully managed customer support operation.
- Tickets Help-desk tickets across Gorgias, Zendesk, Kustomer, Re:amaze. LIVE
- Live chat Pre-purchase + post-purchase chat with sub-minute response targets. LIVE
- Email Inbox triage, branded replies, escalation routing inside your tools. LIVE
- Phone & SMS Inbound voice and text on your numbers, with ticketed handoffs. LIVE
- Social DMs and brand-mention replies on Instagram, Facebook, TikTok. LIVE
Results from clients
All case studies → Case 01 Jewelry · Ecommerce
Fine jeweler with 200K monthly visits — over half nighttime browsers — added 24/7 live chat with HelpFlow.
110X
Revenue impact (vs. 3X goal)
Live in 30 days
Case 02 Apparel · DTC
Female-founded apparel brand scaled a hybrid in-house + HelpFlow CS team without losing tone or CSAT.
3 weeks
Hybrid CS team launched end-to-end
Live in 3 weeks
Case 03 Firearms · Ecommerce
Online gun parts retailer added always-on live chat to capture late-night, high-AOV traffic.
44X
Revenue impact (vs. 4X goal)
Live in 30 days
HelpFlow client testimonials
HelpFlow built our entire CS operation in three weeks. Six months later we are at 94% CSAT with half the team we had before.
We tried two outsourced teams before. HelpFlow is the first one that actually owns it — the SLA, the QA, the hiring, all of it.
They turned our biggest cost line into a retention engine. Subscriber save-rate is up double digits in one quarter.
Fully managed. Fair price.
Flat monthly fee per full time agent. Recruiting, training, QA, AI work, and management all included.
$14 / hr per agent · all-in
- Trained, managed, QA’d eCommerce CS operators
- AI Support, Agent Assist, Automated QA
- Help-desk integration (Gorgias, Zendesk, Kustomer, Re:amaze and any other Helpdesk)
- Dedicated team lead and weekly performance reporting
- Coverage across tickets, chat, email, phone/SMS, social
- 10–14 day kickoff with no setup fee
Ready to level up your support?
Book a 15-minute audit and we'll map your volume, channels, SLA gaps, and the staffing-plus-AI configuration that gets you live in 10–14 days.
By the numbers