.png)
Expert Customer Support And Cutting-Edge AI
Deliver outstanding customer experiences with HelpFlow’s Smart Support Specialists, combining expert talent and GuideLayer® AI to provide seamless, personalized support across every communication channel.
.png)
Supercharge Your Business With AI-Guided Support Specialists
.png)
Expert Customer Support Powered
by GuideLayer AI
Our Customer Support Specialists are skilled professionals trained to handle email, text, phone, and live chat communications with efficiency and empathy. They also excel in helpdesk management and logistics coordination, ensuring smooth operations and exceptional service delivery.
GuideLayer AI streamlines task delegation, providing clear, detailed briefs that enable our specialists to work independently while maintaining high standards. This platform reduces the need for oversight and ensures consistent, top-quality customer interactions.
HelpFlow’s combination of skilled professionals and GuideLayer AI delivers reliable, high-quality support that enhances customer satisfaction and loyalty. This system allows you to focus on growing your business while we ensure your customers are cared for.
Customer Support Specialists
Powered by AI
HelpFlow pairs expert Customer Support Specialists with GuideLayer® AI to manage all aspects of customer communication and service. We ensure your customers receive timely, professional assistance, building trust and loyalty for your brand.
.png)
Services
.png)
Marketing Services
Delegation is completed thru a 5-minute interview with HelpFlow's Proprietary AI Tool Called GuideLayer®.
Marketing Services
GuideLayer® prepares a detailed task brief, based on the vast knowledge of AI and the knowledge we build about your company and operations during onboarding.
Marketing Services
GuideLayer®.
The Specialist completes the task using step by step contextual guidance from
Superior Service,
Competitive Pricing
Full-time Smart Support Specialist (Recommended)
40 Hours per week- Dedicated Smart Support Specialist
- Customer Success Manager
- Managed Onboarding
- GuideLayer® AI
Part-time Smart Support Specialist
- 20 Hours per week
- Dedicated Smart Support Specialist
- Customer Success Manager
- Managed Onboarding
- GuideLayer® AI
Nearly A Decade
Of Happy Clients!
“HelpFlow Has Most Definitely Increased Our Sales”
Great service that has most definitely increased our sales. HelpFlow handles a lot of sales directly on live chat which leaves my sales team free to generate bigger sales.
"Our Conversion Rate Has Gone Up Consistently"
We have used HelpFlow for several years. Prior to using them, we were unable to consistently provide quick responses to customers. With HelpFlow, our customers now get fast responses 7 days per week. The complicated questions are referred over to our inside sales team and HelpFlow handles the rest. Our web site conversions have gone up consistently, which clearly justifies the cost of this service. I would highly recommend this to anyone selling products online.
.webp)
“HelpFlow is a Core Part of Our Team”
We wanted to make our team world class and hired HelpFlow to handle customer support better than we were doing. HelpFlow stepped right in and quickly become a core part of our team.
I highly recommend them!
“I Was Skeptical At First - But Customers Are Very Happy!”
I was very skeptical at first. I didn’t think HelpFlow could pull off customer service for us — lighting products are very technical.
But HelpFlow has done great! Customer satisfaction over 90% for chats, they get responses any time of day within seconds, and everything is very very professional.
“This Is The Best Marketing Investment Ever”
We’ve been working with HelpFlow for years it has been the best single investment I’ve made on the internet.
They keep refining their work so our customers get helpful information and are teed up perfectly if my team needs to help.
“HelpFlow Executes So Quickly!”
I love how fast you guys react to the feedback we provide. It’s been great to see you implement things so quickly and constantly improve.
“Offering 24/7 Customer Support is a Huge Win for Our Customers”
What I appreciate most is having our business operate with 24/7 customer support. Beyond all the metrics, it just really enhances the experience for our customers.
Your team is amazing, they’re dynamite. They’re always there. I just felt that communication with them has been great. Our experience with HelpFlow has been top shelf, I would highly recommend working with HelpFlow.
“HelpFlow Did a Good Job Learning My Business”
You guys did a good job adapting and learning what our brand sounds like and how we talk, how we respond and our core values.
At first, I wasn’t too sure you could do this. I had some concerns, your team did a really good job. They learn as they go and we’re always adapting - I'm happy with the results!
“HelpFlow Has Netted Us Well Over 4-5X Their Cost”
WE LOVE HELPFLOW! We couldn’t keep up with customer support in-house and their team have been phenomenal!
Our conversions and revenues have increased substantially. The cost is a no brainer as their direct efforts have netted us well over 4x to 5x the cost of the monthly service.
Frequently Asked Questions
.png)
.webp)
.png)
.jpg)