PRICING

Superior Service,
Competitive Pricing

Our competitors hire junior overseas agent teams run by expensive US managers. We hire senior overseas agents run by local managers with years of corporate experience. This allows us to provide a far superior experience for you as a client, at comparable (or better) pricing.

CX Professional Services

Project-Based Pricing

Our implementation experts will help you develop and implement AI-powered customer service strategies across your organization, leveraging our experience with hundreds of brands and a wide range of AI technologies.

Example Projects:
  • AI Strategy Development - Assessing your infrastructure and business processes, and crafting an AI implementation strategy tailored to your business.
  • AI Integration and Implementation - Seamlessly integrating AI tools into your existing customer service platforms whether native to the platform or by using 3rd Party AI Technology.
  • Automated Ticketing System - Setting up AI-driven ticketing systems to streamline customer inquiries and support.
  • Chatbot Development and Deployment - Designing, developing, and deploying intelligent chatbots for 24/7 customer support.
  • Agent Assist Tools - Implementing AI tools that provide real-time suggestions and resources to customer service agents.
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Managed CS Teams and Operations

Pricing starts at $10 / hr / agent

Our skilled Customer Service Teams integrate seamlessly with your existing operations, ensuring alignment with your brand values and standards.

For a turnkey solution, we can manage everything from hiring and training to daily operations, providing consistent, effective and high-quality support.

What’s included
  • Dedicated Senior Agents for All Customer Service Channels
  • Senior Account Manager, Training & Quality Team, & Operations Management
  • KPIs Reporting Routine at Department & Executive Level
  • Full AI Design, Implementation, Training & Management
  • AI Integration and Business Optimization Specialist



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Testimonials

Nearly A Decade
Of Happy Clients!

Mark B
CEO, Medical Equipment Company

“HelpFlow is a Core Part of Our Team”

We wanted to make our customer service world class and hired HelpFlow to handle live chat better than we were doing. HelpFlow stepped right in and quickly become a core part of our team.

I highly recommend them!

Edward G.
OWNER, Wheels and Tires Company

"Our Conversion Rate Has Gone Up Consistently"

We have used HelpFlow for several years. Prior to using them, we were unable to consistently provide quick responses to customers. With HelpFlow, our customers now get fast responses 7 days per week. The complicated questions are referred over to our inside sales team and HelpFlow handles the rest. Our web site conversions have gone up consistently, which clearly justifies the cost of this service. I would highly recommend this to anyone selling products online.

Mitchell E.
CEO, Company Selling Lighting Supplies

“I Was Skeptical At First - But Customers Are Very Happy!”

I was very skeptical at first. I didn’t think HelpFlow could pull off customer service for us — lighting products are very technical.

But HelpFlow has done great! Customer satisfaction over 90% for chats, they get responses any time of day within seconds, and everything is very very professional.

Larry G.
Owner, ATM Distributor and Processor

“This Is The Best Marketing Investment Ever”

We’ve been working with HelpFlow for years it has been the best single investment I’ve made on the internet.

They keep refining their responses so our customers get helpful information and are teed up perfectly if my team needs to help.

David B.
Wooden Structures and Furniture Manufacturer

“HelpFlow Executes So Quickly!”

I love how fast you guys react to the feedback we provide. It’s been great to see you implement things so quickly and constantly improve.

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AJ
CMO, Company Selling Online Courses

“Offering 24/7 Customer Service is a Huge Win for Our Customers”

What I appreciate most is having our business operate with 24/7 customer service. Beyond all the metrics, it just really enhances the experience for our customers.

Your team is amazing, they’re dynamite. They’re always there. I just felt that communication with them has been great. Our experience with HelpFlow has been top shelf, I would highly recommend working with HelpFlow.

Rocket Agency Helped Us To Reach Our Ambitious Marketing Goals - Rocket X Webflow Template
JP
Co-Founder, Company Selling Jewelry

“HelpFlow Did a Good Job Learning My Business”

You guys did a good job adapting and learning what our brand sounds like and how we talk, how we respond and our core values.

At first, I wasn’t too sure you could do this. I had some concerns, your team did a really good job. They learn as they go and we’re always adapting - I'm happy with the results!

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Rob S
CEO

“HelpFlow Has Netted Us Well Over 4-5X Their Cost”

WE LOVE HELPFLOW! We couldn’t keep up with chats in-house and their team have been phenomenal!

Our conversions and revenues have increased substantially. The cost is a no brainer as their direct efforts have netted us well over 4x to 5x the cost of the monthly service.

John Paul M.
Owner, Company Selling Insulation Products

“HelpFlow Has Most Definitely Increased Our Sales”

Great service that has most definitely increased our sales. HelpFlow handles a lot of sales directly on live chat which leaves my sales team free to generate bigger sales.

FEEDBACK FROM VISITORS

Actual Feedback From Visitors We Helped

“All issues resolved!”

To my delight Lois went beyond my question(s). All issues resolved!

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Visitor We Chatted With

Dog Harness Customer

“The agent was helpful!”

The agent was helpful and when she didn’t know the answer to the question, they took the time to go look it up and I appreciated that!

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Visitor We Chatted With

Leather Accessories Customer

“Very easy to shop!”

I wasn’t gonna ask but once I saw the chat box pop up I considered asking my question rather than searching on the website. Very easy to shop!

Rocket Helped Us To Increase Our Retention By 300% In One Month - Rocket X Webflow Template

Visitor We Chatted With

Handmade Grooming Products Customer

“She was very helpful...”

She was very helpful explaining how to measure my puppy dog for the harness, thank you & god bless!

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Visitor We Chatted With

Dog Harness Customer

“Quick, attentive & professional!”

Lyn did a wonderful job sorting out our issue. Quick, attentive and professional!

Meet The Team At Rocket - Rocket X Webflow Template

Visitor We Chatted With

Handcrafted Leather Goods Customer

“Agent was top notch!”

The agent was top notch and deserves a pay raise for his excellent customer service skills.

Excellent service!

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Visitor We Chatted With

E-cigarette Customer

“Exactly what I needed!”

Great help! was able to provide exactly what I needed for comparison of tables!

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Visitor We Chatted With

Ping-pong Equipment Customer

“She was very patient with me and understanding and reassuring.”

She was very patient with me and understanding and reassuring. I got the last item I needed for my kitchen. Thank you so much for your support. It makes it so I don't spend tons of my time wondering if there will be any problems.

Rocket Agency Helped Us To Reach Our Ambitious Marketing Goals - Rocket X Webflow Template

Visitor We Chatted With

Ceramic Cookware Customer

“Very Impressed”

I am very impressed that someone was on hand to deal with this for me.

Meet The Team At Rocket - Rocket X Webflow Template

Visitor We Chatted With

Premium CBD Customer

artificial intelligence (AI) EXPERTISE

Our AI Mindset

We embrace AI while others see fear.  We cut through the noise of a crowded marketplace, providing clear and actionable AI solutions that are easy to understand and implement.  We achieve this by following these three core principles:

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Technical
Expertise

We are builders with a deep understanding of AI.  This enables us to drive results with a new technology.

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Be Platform
Agnostic

We choose the best AI platform per Client, use case, and tech stack - not per partnership or referral fee.

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We Manage AI
Like Humans

AI can replace human processes when you architect and manage it similarly to how humans work.

As featured on:
The outsourcing agency model is broken

Why Avoid Other Agencies and Choose HelpFlow?

They hire junior agents with a huge markup
They lack management focus and accountability
They want large teams, they won't automate with AI
Their agents just do tickets, not drive sales
AI Customer Service Team MemberCustomer Service Team Member
results

Our Metrics of Client Success

Conversion Rate

5x+ conversion rate for website visitors that our CX team engages with.

Lifetime Value

25%+ increase in customer LTV once the full cycle of CX strategy is in place.

Customer Satisfaction

90%+ CSAT score across all customer service channels and scenarios.

Response Time

Under 10 second live chat response. Under 1 hour response across other tickets.

CX Driven Revenue ROI

300% ROI on CX team investment vs revenue directly attributed to CX team.

Nearly 100% Retention

We maintain a near perfect retention rate on newly onboarded and existing clients.
FAQ

Frequently Asked Questions

How long does it take to onboard a CS Team?
Is there a long term contract or minimum term?
Are agents dedicated to my business?
What sort of training do these agents have?
What tech stack and tools do the agents work with?
How do you help with CX strategy related projects?

Ready To Level Up Your Team? Get In Touch With Us Today!

Get in touch
TRANSPARENT, FLAT-RATE PRICING

Affordable Full Service Support Without Surprises

Get a dedicated HelpFlow Smart Staff, backed by GuideLayer® AI,  at a flat monthly rate. Whether part-time or full-time, you set the schedule and we provide managed onboarding in just 72 hours. With a dedicated Customer Success Manager ensuring seamless service, you’ll unlock unparalleled support without the hassle of micromanagement.

Learn More
HOW MUCH DOES THIS COST?

Comparable Pricing,
With Far Better Results

Hiring HelpFlow "Smart Staff" is comparable in price to a typical "virtual assistant". But with our AI driven approach, you'll get far better results. You'll delegate more, since AI makes it so easy to brain dump without having to over explain. And Smart Staff can handle higher impact projects, with the guidance of AI. This means you have a better experience with a higher quality output - at around half the cost of another provider.

Full-Time Smart Staff (Recommended)

Pricing starts at $1997 / month / Specialist
(Effective Hourly Rate: $11 / hour)
What's included:
  • 40 Hours per week
  • Dedicated Smart Staff Assistant
  • Customer Success Manager
  • Managed Onboarding
  • GuideLayer® AI
Try It Now
Testimonials

Nearly A Decade
Of Happy Clients!

Neil Dutta
CEO, ARV Finance

“We've never had a VA like this. He's as effective and competent as a domestic employee... but like a Swiss Army knife with your AI approach.”

We're super happy with HelpFlow. I could see us having a half a dozen of these VAs.

Talya E.
Owner, MODERN MERCHANDISE COMPANY

“I’ve been through hell hiring people over the last 10 years.  Our HelpFlow VA is one of the best employees I’ve ever had.”

I can give our HelpFlow VA a lot more than what I thought a VA could typically handle.  Our VA has been amazing — I can bring her in for tasks, and she takes the burden off our team’s plates.

FAQ

Frequently Asked Questions

How long does it take to onboard HelpFlow Smart Staff Assistants?
Is there a long term contract or minimum term?
Are the HelpFlow Smart Staff dedicated to my business?
What sort of training do these HelpFlow Smart Staff have?
What tech stack and tools do the HelpFlow Smart Staff work with?
Is there an onboarding or setup fee for the service?