SINCE 2015 | TRUSTED BY OVER 100 BRANDS
Managed Customer Service Operations for eCommerce Stores

We help make customer service seamless & scalable by managing your entire customer service operation, or providing additional agents to work alongside your team.

Schedule a Strategy Call
SINCE 2015 | TRUSTED BY 100+ BRANDS
Managed eCommerce Customer Service Operations

We help make customer service seamless & scalable by managing your entire customer service operation, or providing additional agents to work alongside your team.

Schedule a Strategy Call

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HOW “HYBRID” CUSTOMER SERVICE OPERATIONS WORK

Great Customer Service Needs to Be Seamless and Scalable

Providing great customer service is tough as an eCommerce brand scales. When the product is great and the marketing is working, growth happens. But growing the customer service side of the business is difficult because it’s so reliant on people.

At HelpFlow, we help eCommerce stores scale customer service in a seamless way with a hybrid customer service team structure. We can run your entire customer service operation, or provide supplemental agents to work alongside your team. Either way, we ensure your customer service operation is working smoothly as you scale.

Agent Training & Onboarding is Managed By Our Team

We have a comprehensive onboarding process to methodically and efficiently learn the ins and outs of your brand.

We Work With Your Existing Customer Service Systems

We have experience in many customer service systems and will work directly within the tools you use daily.

We Help You Improve Your Systems and Processes

We work with 100+ eCommerce brands and have processed millions of tickets. Our team uses that experience to find ways to improve your systems for the betterment of the entire operation.

We’ll Setup Robust Reporting to Manage The Department

Many stores don’t have the ability to predict customer service workload, manage capacity day to day, or measure performance. We’ll help you setup robust reporting & management processes.
SEAMLESSLY INTEGRATED INTO YOUR STORE

We Integrate Seamlessly
Into Your Tools and Team

HelpDesk | We work directly in your HelpDesk with your team without requiring 3rd party integrations like other providers.

Team | We work closely with your team so you can be sure conversations are on brand & collaboration is seamless.

Meetings| Most meetings are cumbersome. We have a concise but effective meeting routine with clients.

CEO, Fashion & Apparel eCommerce Store

I’ve been in ecomm for 10 years and have hired a lot of agencies. I have never had this easy of an onboarding and quality of service. Best decision ever to start working with them!

Sam M.

CEO, Fashion & Apparel eCommerce Store

See The Value We’ll Provide, Up Front

Schedule a Strategy Call where we’ll audit your customer service operation, identify where you’re missing the mark on best practices, and share the tactics we’d use to level up your operation.

Whether you work with us or not, this call will help you level up your customer service strategy since we’ve worked with 100s of eCommerce brands.

Book a Strategy Call