SINCE 2015 | TRUSTED BY OVER 100 BRANDS
SINCE 2015 | TRUSTED BY 100+ BRANDS
HOW “HYBRID” CUSTOMER SERVICE OPERATIONS WORK
Great Customer Service Needs to Be Seamless and Scalable
Providing great customer service is tough as an eCommerce brand scales. When the product is great and the marketing is working, growth happens. But growing the customer service side of the business is difficult because it’s so reliant on people.
At HelpFlow, we help eCommerce stores scale customer service in a seamless way with a hybrid customer service team structure. We can run your entire customer service operation, or provide supplemental agents to work alongside your team. Either way, we ensure your customer service operation is working smoothly as you scale.
Agent Training & Onboarding is Managed By Our Team
We Work With Your Existing Customer Service Systems
We Help You Improve Your Systems and Processes
We’ll Setup Robust Reporting to Manage The Department
SEAMLESSLY INTEGRATED INTO YOUR STORE
We Integrate Seamlessly
Into Your Tools and Team
HelpDesk | We work directly in your HelpDesk with your team without requiring 3rd party integrations like other providers.
Team | We work closely with your team so you can be sure conversations are on brand & collaboration is seamless.
Meetings| Most meetings are cumbersome. We have a concise but effective meeting routine with clients.
CEO, Fashion & Apparel eCommerce Store
I’ve been in ecomm for 10 years and have hired a lot of agencies. I have never had this easy of an onboarding and quality of service. Best decision ever to start working with them!
See The Value We’ll Provide, Up Front
Schedule a Strategy Call where we’ll audit your customer service operation, identify where you’re missing the mark on best practices, and share the tactics we’d use to level up your operation.
Whether you work with us or not, this call will help you level up your customer service strategy since we’ve worked with 100s of eCommerce brands.