👋 Hi There, We’re HelpFlow!

We provide 24 / 7 live chat and customer service teams to over 100 businesses. But we are not our service. We’re a team of sharp, passionate, and dedicated people building success together. Learn a bit more about who we are and why we are so you can decide if it makes sense to collaborate on building your success together.

Founded in 2015

150+ Employees

$100M+ Produced

100+ Clients

WHY HELPFLOW EXISTS

We Make It Easy To Provide
a 24 / 7 Human Connection
To People You Care About

 

Technology is great – the internet, ecommerce, interactive tools to find the answers you need, etc. These all have a role in business.

But at a certain point, getting help from a human that knows how to get to the outcome you want is needed.

HelpFlow was created to provide a 24 / 7 human connection on all types of websites so that visitors could get the help they need, and businesses could produce more revenue by removing road blocks

A win win 🙌.

WHAT HELPFLOW DOES

We Help Businesses Like Yours Convert The Website Traffic You Invest In to Leads & Sales with a 24 / 7 Live Chat Teams

 

At best, only 5% of the website visitors that come to your website will end up becoming a lead or purchasing. Why is that? Is it because the other 95% aren’t interested at all?

No! It’s because they have questions holding them back from moving forward and they’re not quite ready to contact you. 

We can predict if a visitor is likely to leave without converting, and engage with them on live chat before that happens to answer their questions  and move them forward in the sales process. 

WHY HELPFLOW WORKS

We Work in Specific Industries Where We Have Built Expertise And Can Provide Massive Value

You might be thinking “how do you know enough about my business to answer visitor’s questions?”… 🤔

The truth is, we might not… We only work with specific industries that we have experience with. By leveraging this experience, we are able to truly help visitors and drive sales for your business.

This also enables us to provide value at a price far under what it would take to run a 24 / 7 live chat team in house.

THE ULTIMATE GOAL

We’re Driving Towards The Goal of Producing $1 Million in Value Through Chat Conversations, Every.Single.Day 🚀

We measure our success based on the value we produce for our clients. In eCommerce, we succeed when we help someone with their questions and get them to buy. In Lead Generation, we succeed if we help someone learn enough about your services to book a sales appointment with your team. In Customer Service, we focus on driving repeat orders.

We track the value we produce and are focused on getting to the point where we drive $1 million in value each and every day. $365M per year, $42K per day, $334K per shift, or $695 per minute.

Yes, we’re counting 🤓

VALUES WE VALUE

Here Are a Few Things That Make Our Work Work Well for Clients

Partnership

We are not a vendor or a bill. We are a partner helping you build your vision of success.

Design For Success

We are intentional in our work. Sometimes we slow down to achieve the end goal.

Level Up / Be Great

We always improve our work and ourselves and we expect greatness from each other.

Own The Outcome

We ensure ownership of each step of the journey to a successful outcome.

Who Is HelpFlow?

HelpFlow is a team of sharp, passionate, and dedicated people building our version of success, together. You can see a few of our team members below, but we look forward to meeting with you directly soon. 

Leadership & Management Team

Hazel

Hazel

Executive Assistant to the CEO

Jae

Jae

Operations Director

Jeremy

Jeremy

Account Strategist

Lis

Lis

Customer Experience Manager

Cherry Ann

Cherry Ann

Learning Solutions Manager

Dem

Dem

Workforce and Recruitment Manager

Angel

Angel

Marketing Manager

Bryle

Bryle

Product Manager

Jelaine

Jelaine

Senior Client Success Manager

Benjo

Benjo

Client Success Manager

Haydee

Haydee

Client Success Manager

Mark

Mark

CS and Operations Manager (Staffing)

Jun

Jun

Client Success Manager

Anthony

Anthony

Client Success Manager

Jarwin

Jarwin

Operations Manager

Janus

Janus

Team Leader / Recruitment Specialist

Monique

Monique

Team Leader

Patricia Mae

Patricia Mae

Team Leader

Cynthia

Cynthia

Team Leader

Michael

Michael

Team Leader

Robbie

Robbie

Team Leader

James

James

Team Leader

Jha

Jha

Team Leader

Department Support

Jossdawn

Jossdawn

Senior LS Specialist

Janelle

Janelle

LS Specialist

Aina

Aina

LS Specialist

Judemar

Judemar

Senior Client Success Specialist

Charisse

Charisse

WFM & Recruitment Specialist

Ricardo

Ricardo

WFM & Recruitment Specialist

Rhona

Rhona

WFM & Recruitment Specialist

Mithchell Mae

Mithchell Mae

Recruitment Specialist

Jena

Jena

CS Specialist

MC

MC

CE Specialist

Daniel

Daniel

CE Specialist

Kier

Kier

CE Specialist

Tamy

Tamy

CE Specialist

Jennifer

Jennifer

CE Specialist

Aizelle

Aizelle

CE Specialist

Christine

Christine

CE Specialist

Want to Work Together?

You just read through our entire About Us page, right? Are you feeling like we might be a fit to work together? If so, choose your need below and let’s connect!