👋 Hi There, We’re HelpFlow!

We provide live chat sales teams and managed customer service operations to 100+ eCommece stores. Since 2015, we’ve built a team of sharp, passionate, and dedicated experts that love creating success with our clients. Below, you can learn a bit more about who we are, our mindset, and how we work so you can decide if it makes sense to collaborate on building your success together.

Founded in 2015

150+ Employees

$100M+ Produced

100+ Clients

HOW WE BEGAN

We Realized How Well Real Human Conversations Convert Visitors to Buyers

 

Prior to HelpFlow, our CEO ran digital marketing for a wide range of businesses – including Fortune 500 brands. While optimizing their websites for conversions, they began to test live chat together. 

Tests proved that live chat increased conversions, but it became apparent that staffing live chat with dedicated agents that could respond within seconds at all hours of the day was a challenge. 

HelpFlow began as a solution to this problem, providing 24/7 live chat teams trained to answer visitor questions and drive sales. 

Over time, we realized chat had much more potential to drive sales…

CRACKING THE CODE ON LIVE CHAT

We Finally Figured Out How to Predict and Save Cart Abandons With Live Chat

 

In addition to answering visitors questions on live chat, we started to see the patterns that lead to abandons. With typical conversion rates hovering at 5%, we realized we could drive massive revenue for clients by converting a big chunk of the other 95% of website visitors.

Through the technology we’ve been building and iterating on since 2015, we can identify the patterns that lead to abandons based on your website data and our eCommerce visitor data set. We use this to refine our chat strategy to engage with visitors a few steps before they abandon – which enables us to save a lot of visitors that would otherwise abandon.

We’ve driven over $100 million in client revenue with this strategy…

LEVELING UP CUSTOMER SERVICE OPERATIONS

Clients Saw Huge Value and Wanted Help Leveling Up Their Customer Service 

 

As Clients saw the results we were able to product by engaging with their website visitors on chat to drive more sales and provide an awesome customer experience, they asked for ideas on how to do the same across their entire customer service process.

We began providing dedicated customer service teams that not only answered customer support tickets, but also found ways to improve the entire customer service process.

Through the rapid eCommerce growth of 2020 and 2021, we helped a wide range of brands turn their customer service experience from a cost center into large profit drivers for their business.

WHERE WE’RE GOING? WANT TO GO TOGETHER?

So What’s Next? We’re Focused on Producing $1M in Client Revenue Every Single Day 🚀

We measure success based on the sales we drive for clients. With live chat, we focus on driving sales from website visitors. With customer service operations, we focus on creating great customer experiences that turn first time customers in to raving fans that buy over and over again – while also boosting the profitability of the entire business!

We track the value we produce and are focused on getting to the point where we drive $1 million in value each and every day. $365M per year, $42K per day, $334K per shift, or $695 per minute.

Yes, we’re counting 🤓

VALUES WE VALUE

Here Are a Few Things That Make Our Work Work Well for Clients

Partnership

We are not a vendor or a bill. We are a partner helping you build your vision of success.

Design For Success

We are intentional in our work. Sometimes we slow down to achieve the end goal.

Level Up / Be Great

We always improve our work and ourselves and we expect greatness from each other.

Own The Outcome

We ensure ownership of each step of the journey to a successful outcome.

Meet The Team

We’re a team of sharp, passionate, and dedicated experts building our version of success, together. We have over 100 team members, many of which you can see below. we look forward to meeting with you directly soon! 

Leadership & Management Team

Jae

Jae

Operations Director

Hazel

Hazel

Executive Assistant to the CEO

Sales & Marketing Team

Angel

Angel

Sales and Marketing Manager

Mervin

Mervin

Sales Development Coordinator

Jeremy

Jeremy

Account Strategist

Client Services Team

Jelaine

Jelaine

Senior Client Success Manager

Benjo

Benjo

Client Success Manager

Jun

Jun

Client Success Manager

Haydee

Haydee

Client Success Manager

Anthony

Anthony

Client Success Manager

Laura

Laura

Client Success Manager

Zaki

Zaki

Client Success Manager

Judemar

Judemar

Senior Client Success Specialist

Jena

Jena

CS Specialist

Operations Team

Jarwin

Jarwin

Operations Manager

Jan

Jan

Team Leader

Nic

Nic

Team Leader

Rob

Rob

Team Leader

James

James

Team Leader

Jha

Jha

Team Leader

Customer Experience Team

Lis

Lis

Customer Experience Manager

Kier  (LCO)

Kier (LCO)

CE Specialist

Christine (LCO)

Christine (LCO)

CE Specialist

MC (LCO)

MC (LCO)

CE Specialist

Daniel (LCO)

Daniel (LCO)

CE Specialist

Mel B (CSO)

Mel B (CSO)

CE Specialist

Rose(LCO- Apprentice)

Rose(LCO- Apprentice)

CE Specialist

Girlie  (LCO)

Girlie (LCO)

CE Specialist

Aizelle (CSO)

Aizelle (CSO)

CE Specialist

Tamy  (LCO)

Tamy (LCO)

CE Specialist

Jheno (LCO- Apprentice)

Jheno (LCO- Apprentice)

CE Specialist

Jennifer (CSO)

Jennifer (CSO)

CE Specialist

Merryl  (LCO- Apprentice)

Merryl (LCO- Apprentice)

CE Specialist

Learning Solutions Team

Cherry Ann

Cherry Ann

Learning Solutions Manager

Aina

Aina

LS Specialist

JC

JC

Senior LS Specialist

Isha

Isha

LS Specialist

Albin

Albin

LS Specialist

Workforce & Recruitment Team

Dem

Dem

Workforce and Recruitment Manager

Charisse

Charisse

WFM & Recruitment Specialist

Ricardo

Ricardo

WFM & Recruitment Specialist

Rhona

Rhona

WFM & Recruitment Specialist

Mithchell Mae

Mithchell Mae

Recruitment Specialist

Johnny

Johnny

WFM & Recruitment Specialist

Nikko

Nikko

WFM & Recruitment Specialist

Customer Service Operations Team

Mark

Mark

CS and Operations Manager (Staffing)

Mike

Mike

Team Leader

Patricia Mae

Patricia Mae

Team Leader

Cynthia

Cynthia

Team Leader

Seven

Seven

Team Leader

Jean

Jean

Team Leader

Product Management Team

Bryle

Bryle

Product Manager

Eric

Eric

Frontend Developer

Kras

Kras

Lead Developer

Seven

Seven

QA Tester

Alex

Alex

Full-Stack Developer

Nik

Nik

Backend Developer

Want to Work Together?

You just read through our entire About Us page, right? Are you feeling like we might be a fit to work together? If so, choose your need below and let’s connect!