Hi, We are HelpFlow. Let's Create Success Together
Since 2014, we've helped businesses build and operate remote teams. We started in e-commerce, with live chat and customer service teams. Over a decade of growth, we evolved to now provide AI-empowered Smart Staff (humans!) that help a wide range of businesses with tasks in sales, marketing, project management, EA support, and more. Here's our story, so you understand who we are and how we'll create success, together.
A Decade of Experience
Team Members Hired
Client Partners Supported
The Journey
The idea for HelpFlow started in 2014, when our CEO was running marketing for brands and started testing live chat on his Clients websites. Conversion rates increased, but staffing live chat full-time was challenging for clients.
HelpFlow was born as a solution to this problem, providing 24/7 live chat agents to assist visitors and drive sales. Through a hands-on and methodical partnership with clients, we quickly grew to over $1M in annual revenue.
We grew this partnership with clients into a fully managed CX operation service. With a focus on improvements across the entire CX operation (not just providing agents), we were able to drive over $500M in CX revenue for our clients.
But as a tech forward company, we began pursuing AI driven solutions for our clients in 2021. We saw the potential for AI and used our technical experience to build automated solutions across much of the CX process.
Our clients saw the value of our AI capabilities, and continuously asked for support on areas outside of CX (and even outside of eCommerce, the industry we grew up in).
This began the next decade of journey, with AI...
The New World of AI
As a tech-forward company, we had always invested heavily in technology and R&D projects. With AI, we tested our first chatbot in 2020, built prototypes with each new OpenAI release since 2022, and even launched a "team of AIs" to automate entire parts of our business in 2023.
This future focused mindset is what led us to create what has become GuideLayer® - a technology and methodology. Rather than replace humans with AI, we aim to super charge rockstar humans with the power of AI.
- Our GuideLayer® AI "Interviewers" conduct 3 to 5 minute calls with clients to create detailed project plans for tasks.
- Our GuideLayer® AI "Copilots" guide human teams step by step through any task, whether it's general or client specific.
- Our GuideLayer® AI "Agents" automate time consuming work that would typically require hours or days - in seconds.
While others in the "outsourcing" space have been defensive against AI as a threat, we've leaned in and been building. We now have a solution that makes hiring any other remote team provider feel sort've ridiculous.
To Success, Together
Our unique focus of combining AI with humans is the result of the amazing team we've built over the last decade. From the first few team members at launch in 2014 to the 100+ team members we collaborated with through the start of Covid in 2020, we've built this "success" together.
As we aggressively move into this era of AI, we look forward to expanding our impact. For our clients, we look forward to providing exponentially more value with the power of the technology we've built across many more businesses. For our team, we look forward to significant growth and development - in size, skills, and experiences.
If this resonates, reach out. Let's build success, together.
Company Values
We've always focused on being partners with clients, operating as an extension of their team. Any company can hire low cost outsourced teams for routine tasks. But if you're looking to build a high performing and innovative remote team, we're the partner for you.
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Design for Success
There is always a way to succeed. We find that way by methodically designing the path forward, and redesign as needed to ensure success.
Ownership
Failure results from lack of clarity and ownership. We define success clearly, and ensure everyone involved owns their role in achieving success.
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Level Up
Success is achieved by doing your best, while constantly bettering yourself. We always learn, innovate, and improve to consistently level up.
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Partnership
We don't think of our Clients as "accounts", and our Clients don't think of us as a "vendor". We are Partners, building success together.
Meet The Team
Our success since launching in 2014 was created by our 100s of team members.
Jon
Jae
Jelaine
Mark
Jarwin
Lis
Cherry
Bryle
Angel
Marky
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Haydee
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Reicele
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Jeremy
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Ian
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Hazel
See Our Expertise in Action
Since launch in 2014, we've collaborated with many different partners across eCommerce and other industries. Below are a few articles we've published so you see how our experience can help you accomplish your goals.
What is GuideLayer® AI?
GuideLayer® AI seamlessly combines HelpFlow (Human) Virtual Assistants with advanced AI to make working with your Virtual Assistant effortless. Here's how it works:
AI Co-Pilot
Step-by-Step Guidance Customized to Your Business
Your VA can ask the AI questions any time, getting instant Q&A and task guidance. The AI is trained on your business information, tools, process and more. This helps your VA get more valuable work done and faster.
AI Interviewer
5-Minute Conversation Becomes
A Detailed Task Brief
Skip long SOPs or detailed task instructions. Simply talk to the AI for less than 5 minutes—it captures every detail and generates a comprehensive task brief for your VA.
Team Scalability
Train the AI,
Not Just the VA
When you train your VA, you’re also training the AI. Replacing or adding VAs is easy—knowledge stays in the AI, helping you scale without losing momentum.
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