👋 Hi There, We’re HelpFlow!
We provide live chat sales teams and managed customer service operations to 100+ eCommece stores. Since 2015, we’ve built a team of sharp, passionate, and dedicated experts that love creating success with our clients. Below, you can learn a bit more about who we are, our mindset, and how we work so you can decide if it makes sense to collaborate on building your success together.
Founded in 2015
150+ Employees
$100M+ Produced
100+ Clients
HOW WE BEGAN
We Realized How Well Real Human Conversations Convert Visitors to Buyers
Prior to HelpFlow, our CEO ran digital marketing for a wide range of businesses – including Fortune 500 brands. While optimizing their websites for conversions, they began to test live chat together.
Tests proved that live chat increased conversions, but it became apparent that staffing live chat with dedicated agents that could respond within seconds at all hours of the day was a challenge.
HelpFlow began as a solution to this problem, providing 24/7 live chat teams trained to answer visitor questions and drive sales.
Over time, we realized chat had much more potential to drive sales…
CRACKING THE CODE ON LIVE CHAT
We Finally Figured Out How to Predict and Save Cart Abandons With Live Chat
In addition to answering visitors questions on live chat, we started to see the patterns that lead to abandons. With typical conversion rates hovering at 5%, we realized we could drive massive revenue for clients by converting a big chunk of the other 95% of website visitors.
Through the technology we’ve been building and iterating on since 2015, we can identify the patterns that lead to abandons based on your website data and our eCommerce visitor data set. We use this to refine our chat strategy to engage with visitors a few steps before they abandon – which enables us to save a lot of visitors that would otherwise abandon.
We’ve driven over $100 million in client revenue with this strategy…
LEVELING UP CUSTOMER SERVICE OPERATIONS
Clients Saw Huge Value and Wanted Help Leveling Up Their Customer Service
As Clients saw the results we were able to product by engaging with their website visitors on chat to drive more sales and provide an awesome customer experience, they asked for ideas on how to do the same across their entire customer service process.
We began providing dedicated customer service teams that not only answered customer support tickets, but also found ways to improve the entire customer service process.
Through the rapid eCommerce growth of 2020 and 2021, we helped a wide range of brands turn their customer service experience from a cost center into large profit drivers for their business.
WHERE WE’RE GOING? WANT TO GO TOGETHER?
So What’s Next? We’re Focused on Producing $1M in Client Revenue Every Single Day 🚀
We measure success based on the sales we drive for clients. With live chat, we focus on driving sales from website visitors. With customer service operations, we focus on creating great customer experiences that turn first time customers in to raving fans that buy over and over again – while also boosting the profitability of the entire business!
We track the value we produce and are focused on getting to the point where we drive $1 million in value each and every day. $365M per year, $42K per day, $334K per shift, or $695 per minute.
Yes, we’re counting 🤓
VALUES WE VALUE
Here Are a Few Things That Make Our Work Work Well for Clients
Partnership
We are not a vendor or a bill. We are a partner helping you build your vision of success.
Design For Success
We are intentional in our work. Sometimes we slow down to achieve the end goal.
Level Up / Be Great
We always improve our work and ourselves and we expect greatness from each other.
Own The Outcome
We ensure ownership of each step of the journey to a successful outcome.
Meet The Team
We’re a team of sharp, passionate, and dedicated experts building our version of success, together. We have over 100 team members, many of which you can see below. we look forward to meeting with you directly soon!
Leadership & Management Team
Jon
CEO
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Jae
Operations Director
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Hazel
Executive Assistant to the CEO
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Sales & Marketing Team
Angel
Sales and Marketing Manager
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Mervin
Sales Development Coordinator
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Jeremy
Account Strategist
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Client Services Team
Jelaine
Senior Client Success Manager
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Benjo
Client Success Manager
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Jun
Client Success Manager
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Haydee
Client Success Manager
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Anthony
Client Success Manager
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Laura
Client Success Manager
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Zaki
Client Success Manager
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Judemar
Senior Client Success Specialist
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Jena
CS Specialist
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Operations Team
Jarwin
Operations Manager
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Jan
Team Leader
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Nic
Team Leader
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Rob
Team Leader
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James
Team Leader
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Jha
Team Leader
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Customer Experience Team
Lis
Customer Experience Manager
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Kier (LCO)
CE Specialist
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Christine (LCO)
CE Specialist
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MC (LCO)
CE Specialist
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Daniel (LCO)
CE Specialist
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Mel B (CSO)
CE Specialist
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Rose(LCO- Apprentice)
CE Specialist
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Girlie (LCO)
CE Specialist
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Aizelle (CSO)
CE Specialist
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Tamy (LCO)
CE Specialist
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Jheno (LCO- Apprentice)
CE Specialist
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Jennifer (CSO)
CE Specialist
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Merryl (LCO- Apprentice)
CE Specialist
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Learning Solutions Team
Cherry Ann
Learning Solutions Manager
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Aina
LS Specialist
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JC
Senior LS Specialist
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Isha
LS Specialist
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Albin
LS Specialist
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Workforce & Recruitment Team
Dem
Workforce and Recruitment Manager
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Charisse
WFM & Recruitment Specialist
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Ricardo
WFM & Recruitment Specialist
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Rhona
WFM & Recruitment Specialist
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Mithchell Mae
Recruitment Specialist
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Johnny
WFM & Recruitment Specialist
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Nikko
WFM & Recruitment Specialist
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Customer Service Operations Team
Mark
CS and Operations Manager (Staffing)
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Mike
Team Leader
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Patricia Mae
Team Leader
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Cynthia
Team Leader
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Seven
Team Leader
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Jean
Team Leader
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Product Management Team
Bryle
Product Manager
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Eric
Frontend Developer
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Kras
Lead Developer
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Seven
QA Tester
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Alex
Full-Stack Developer
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Nik
Backend Developer
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Want to Work Together?
You just read through our entire About Us page, right? Are you feeling like we might be a fit to work together? If so, choose your need below and let’s connect!
