Much more than a typical "outsourcing agency" just providing agents, we've always focused on partnering deeply with clients to level up their entire CX operation. With experience from working behind the scenes with 100s of brands for nearly a decade, we often help clients with strategy related projects. These include auditing and improving their technical infrastructure (helpdesk, logistics, etc.), effectively implementing AI into their CX operation (automating tickets, assisting agents, measuring impact, etc.), and also helping to align CX with marketing and the rest of the organization to significantly increase revenue, LTV, and enterprise value. Depending on the state of your current organization and goals, we might be the strategic partner you've been hoping to find that can help you navigate the constantly changing space of CX, AI, and eCommerce.
Contact us today.