We shepherd eCommerce brands through AI Transformation by automating & streamlining customer service in a way that "wows!" customers, frees up teams, and unlocks revenue & profit.
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Before pitching anything, we'll work with you to assess your current Customer Service Strategy–this includes your staffing, metrics, infrastructure & workflow.
From there, we'll create a Strategy that will drive revenue and LTV, while having strong infrastructure, solid management, and clear and stable implementation of AI and Automation.
Based on the Strategy we develop together, we'll implement the technical infrastructure, analytics, and management framework needed to start driving results.
This also includes the hiring and training of Agents as well as integration and management of AI.
Once your CS Operation is launched, we can be accountable for managing the team and operation. We'll also drive improvement with your marketing and operations team to drive more revenue, increase LTV, and leverage automation and AI to stay lean.
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We embrace AI while others see fear. We cut through the noise of a crowded marketplace, providing clear and actionable AI solutions that are easy to understand and implement. We achieve this by following these three core principles:
We are builders with a deep understanding of AI. This enables us to drive results with a new technology.
We choose the best AI platform per Client, use case, and tech stack - not per partnership or referral fee.
AI can replace human processes when you architect and manage it similarly to how humans work.
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We wanted to make our customer service world class and hired HelpFlow to handle live chat better than we were doing. HelpFlow stepped right in and quickly become a core part of our team.
I highly recommend them!
“All issues resolved!”
To my delight Lois went beyond my question(s). All issues resolved!
Dog Harness Customer
“The agent was helpful!”
The agent was helpful and when she didn’t know the answer to the question, they took the time to go look it up and I appreciated that!
Leather Accessories Customer
“Very easy to shop!”
I wasn’t gonna ask but once I saw the chat box pop up I considered asking my question rather than searching on the website. Very easy to shop!
Handmade Grooming Products Customer
“She was very helpful...”
She was very helpful explaining how to measure my puppy dog for the harness, thank you & god bless!
Dog Harness Customer
“Quick, attentive & professional!”
Lyn did a wonderful job sorting out our issue. Quick, attentive and professional!
Handcrafted Leather Goods Customer
“Agent was top notch!”
The agent was top notch and deserves a pay raise for his excellent customer service skills.
Excellent service!
E-cigarette Customer
“Exactly what I needed!”
Great help! was able to provide exactly what I needed for comparison of tables!
Ping-pong Equipment Customer
“She was very patient with me and understanding and reassuring.”
She was very patient with me and understanding and reassuring. I got the last item I needed for my kitchen. Thank you so much for your support. It makes it so I don't spend tons of my time wondering if there will be any problems.
Ceramic Cookware Customer
“Very Impressed”
I am very impressed that someone was on hand to deal with this for me.
Premium CBD Customer
Our implementation experts will help you develop and implement AI-powered customer service strategies across your organization, leveraging our experience with hundreds of brands and a wide range of AI technologies.
Our skilled Customer Service Teams integrate seamlessly with your existing operations, ensuring alignment with your brand values and standards.
For a turnkey solution, we can manage everything from hiring and training to daily operations, providing consistent, effective and high-quality support.
The typical way of hiring and working with VAs is broken - we've revolutionized it. Our AI handles training, task instructions, and Q&A guidance of your (human) VA - no over explaining or micromanagement needed.
Hiring a VA yourself doesn't solve this. You'll sift through 1000 low quality applicants and have to manually train the VA without a seamless process. And half the time, you'll hire a bad fit - which leaves you to do the entire process over again.
At HelpFlow, our AI driven solution is the best way to get a rockstar (human) Virtual Assistant...
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GuideLayer® AI makes delegation seamless and execution easy. By combining Smart Staff (humans!) with powerful AI, we have become the most valuable remote team provider.
GuideLayer® AI "Interviewers" turn 5 minute AI calls into comprehensive Task Briefs, with every detail of the work to be done included.
GuideLayer® AI "Copilots" combine the vast knowledge of AI with details about your business, to guide the work of Smart Staff.
GuideLayer® AI "Agents" automate large portions of human work, including prospect research, compiling content, and more.
Great service that has most definitely increased our sales. HelpFlow handles a lot of sales directly on live chat which leaves my sales team free to generate bigger sales.
Hiring HelpFlow "Smart Staff" is comparable in price to a typical "virtual assistant". But with our AI driven approach, you'll get far better results. You'll delegate more, since AI makes it so easy to brain dump without having to over explain. And Smart Staff can handle higher impact projects, with the guidance of AI. This means you have a better experience with a higher quality output - at around half the cost of another provider.
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