HelpFlow Case Studies
Black Friday / Cyber Monday Best Practices for Ecommerce
Did you miss The Future of Ecommerce for Marketing 2021 event by EcommerceTech? We’ve got you covered. Here’s a replay of HelpFlow’s segment during the event.
3 Ways to Save Cart Abandons With Live Chat
It’s incredibly frustrating to spend so much money driving traffic to your site only to see a big portion of people that start check out end up abandoning and never purchasing. People abandon for a lot of reasons, some of which you can save and some of which you can’t.
Sure, you’re probably doing abandon cart emails and maybe running some ads trying to target people that abandoned. But you’re still losing people. That’s because questions are ultimately what caused people to abandon. They get confused or just want to confirm something before buying. However, your reminder emails and discount offers trying to save them usually won’t convert if there’s a question holding them back.
You might already be using live chat to do customer support on your website, but you’re probably not using live chat strategically to save cart abandons. There’s a number of things you can do with live chat to save cart abandons, both on the website and off the website, including a way to supercharge your abandoned cart recovery emails.
At HelpFlow.com, we run 24/7 live chat teams for over 100 e-commerce stores and specifically focus on converting sales from visitors that are likely to abandon or have already abandoned. In this post, we’ll explain how we do it so you can do the same on your website.
Founders Chat Webinar by ConvertCart
Did you miss the Founders Chat Webinar by ConvertCart? We’ve got you covered. Here’s a replay of HelpFlow’s presentation on Predicting and Saving Cart Abandons Before They Happen (with Live Chat).
Most stores think of live chat as a customer service cost center, but it can be as a massive conversion driver to recover a big chunk of checkout abandons and drive even more conversions earlier in the purchase flow.
Jon Tucker, CEO of HelpFlow.com, has helped 100s of eCommerce stores drive conversions by providing 24/7 live chat teams at a fraction of the cost of running live chat in house (i.e. their 24/7 team can chat with your visitors).
In this talk, Jon shared the strategies HelpFlow has used to drive nearly $100M in live chat revenue for a wide range of stores:
-How to predict checkout abandons and engage directly in the checkout flow.
-How to integrate live chat into cart abandonment emails to supercharge results.
-How to identify highly engaged prospects prior to checkout, and convert them.
Watch the video below and walk away with actionable insights you can implement quickly to maximize conversions with live chat.
Guest Post at Gorgias.com: Forecast Customer Service for Q4 and Beyond
Forecasting customer service volume for Q4 has always been challenging. But e-commerce growth due to Covid, along with logistics nightmares that are happening, makes forecasting even harder.
In this Gorgias.com guest blog post by Jon Tucker from HelpFlow, you’ll learn how to easily and accurately forecast customer service volume in any environment. HelpFlow provides 24/7 live chat and customer service teams to over 100 stores and will share the insights from their experience here.
The Future of Ecommerce for Marketing 2021
Did you miss The Future of Ecommerce for Marketing 2021 event by eCommerceTech? We’ve got you covered.
Here’s a replay of HelpFlow’s segment during the event. Most stores think of live chat as a customer service cost center, but it can be as a massive conversion driver to recover a big chunk of checkout abandons and drive even more conversions earlier in the purchase flow. In this talk, Jon Tucker, CEO of HelpFlow, shared the strategies HelpFlow has used to drive nearly $100M in live chat revenue for a wide range of stores:
-How to predict checkout abandons and engage directly in the checkout flow.
-How to integrate live chat into cart abandonment emails to supercharge results.
-How to identify highly engaged prospects prior to checkout, and convert them.
Watch the video and walk away with actionable insights you can implement quickly to maximize conversions with live chat.
The Future of Ecommerce for Beauty and Skincare Brands 2021
Did you miss The Future of Ecommerce for Beauty and Skincare Brands 2021 event by eCommerceTech? We’ve got you covered.
Here’s a replay of HelpFlow’s segment during the event. Most stores think of live chat as a customer service cost center, but it can be as a massive conversion driver to recover a big chunk of checkout abandons and drive even more conversions earlier in the purchase flow. In this talk, Jon Tucker, CEO of HelpFlow, shared the strategies HelpFlow has used to drive nearly $100M in live chat revenue for a wide range of stores:
-How to predict checkout abandons and engage directly in the checkout flow.
-How to integrate live chat into cart abandonment emails to supercharge results.
-How to identify highly engaged prospects prior to checkout, and convert them.
Watch the video and walk away with actionable insights you can implement quickly to maximize conversions with live chat.
Guest Post at Livechat.com: How To Predict Cart Abandons and Save Them With Live Chat
It’s tough to point out the reasons why visitors abandon your website. There could be a lot of reasons why. Live chat could be a big help when trying to figure out why people leave your site. It’s not just a channel for inquiries and sales, but also for your customers to let you know the things you can improve on your site or if there are some things that need fixing like broken links. This post will give you some context on the common issues we see flagged by visitors in chat.
Guest Post at HeyCarson: How to Predict and Save Abandons with Live Chat
It’s tough to point out the reasons why visitors abandon your website. There could be a lot of reasons why. Live chat could be a big help when trying to figure out why people leave your site. It’s not just a channel for inquiries and sales, but also for your customers to let you know the things you can improve on your site or if there are some things that need fixing like broken links. This post will give you some context on the common issues we see flagged by visitors in chat.
Why People Abandon Carts and Checkout
It’s tough to point out the reasons why visitors abandon your website. There could be a lot of reasons why. Live chat could be a big help when trying to figure out why people leave your site. It’s not just a channel for inquiries and sales, but also for your customers to let you know the things you can improve on your site or if there are some things that need fixing like broken links. This post will give you some context on the common issues we see flagged by visitors in chat.
Supercharging Cart Recovery Emails (with Live Chat)
Cart abandons is a pain for every business. If you dig deeper on your site’s data, you’ll realize that many checkouts abandon. You’ll left wondering why. Save more cart abandons by supercharging cart recovery emails. This post will show you how it’s done.
