Managed Automations
Managed automations built to quickly respond and resolve routine situations — order status, returns, sizing — so Agents can go deep on the complex tickets.
Service · AI & Dev Virtual Assistant
AI support embedded in your team.
Technical specialists for ecommerce brands. AI tooling, internal automations, dev support, integration work, system documentation — managed by HelpFlow.
- AI Tooling specialists on the bench
- 10–14d From kickoff to live operator
- M-to-M Month-to-month, no lock-in
- $14/hr Per specialist · all-in
The gap most ecom engineering teams hit
The roadmap is full. The "small stuff" is killing it.
The problem
Your in-house engineers should be shipping platform work. Instead they are wiring up Zapier flows, fixing Liquid templates, documenting a half-built integration, and reviewing a partner's PRs. The roadmap slips while the rounding errors compound.
The solution
A dedicated AI & Dev specialist embedded in your stack. Recruited for your tooling, trained on your conventions, and managed by HelpFlow. Your team reclaims the roadmap — and the long tail of integrations, automations, and theme work actually ships.
What we cover
Nine technical lanes. One embedded operator.
Each specialist owns a defined scope inside your stack — and HelpFlow manages the operator, so velocity and quality are both measured.
- C · 01
AI agent setup
OpenAI, Anthropic, and ElevenLabs agents wired into your workflows — prompt engineering, tool calls, and eval loops included.
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Zapier / Make automations
Multi-step automations across Shopify, Klaviyo, HubSpot, Slack, and your help desk — built, documented, and monitored.
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Internal tooling
Retool, Airtable, and Notion-based internal tools for ops, CX, and merchandising teams. Schema design + UI builds + role permissions.
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Shopify theme dev
Liquid template work, section/block development, theme app extensions, and pre-launch QA across themes 2.0 and Hydrogen.
- C · 05
Custom integrations
Bespoke connectors between your storefront, ERP, 3PL, and marketing stack when off-the-shelf integrations leave gaps.
- C · 06
API integrations
REST and GraphQL integrations against Shopify Admin, Klaviyo, HubSpot, Stripe, and partner APIs — auth, retries, and observability included.
- C · 07
System documentation
Architecture diagrams, runbooks, and onboarding docs for the systems your specialists build — so the work outlives the engagement.
- C · 08
Code review support
Pull-request review against your house style and security checks — extra eyes for in-house engineering teams running thin.
- C · 09
Technical project management
Scope, ticketing, sprint cadence, and stakeholder updates across Linear, Jira, or GitHub Projects — kept tight.
How it works
From kickoff to first shipped PR in 14 days.
- 01
Discovery
We map your stack, the lanes that are eating your engineers' week, and the systems your specialist will own.
- 02
Role design
We define the specialist's scope, the on-call boundaries, KPIs we will report on, and the conventions they will ship against.
- 03
Tech-stack handoff
Repo + tool + cloud access provisioning, codebase walk-throughs, and a paired-shipping ramp inside your sprint cadence.
- 04
Daily ops + weekly review
Specialist ships daily against the plan. Success manager runs weekly KPI reviews and monthly business reviews to keep velocity and quality both inside guardrails.
AI that empowers great human experiences.
We leverage AI to empower the team to provide great brand experiences.
Agent Assist
Real-time AI suggestions during agent interactions — pulled from your knowledge base, brand voice, and prior tickets so every reply is on-tone and on-policy.
Automated QA
AI evaluates every interaction against your quality standards — coverage moves from a 2% sampled audit to 100% automated review with human sign-off on coaching.
What clients ship with an AI & Dev specialist
Roadmap reclaimed. Long tail finally shipped.
Across our ecommerce client base, the typical pattern: the AI & Dev specialist absorbs roughly 60–75% of the "small stuff" backlog (automations, theme tweaks, partner integrations, internal tools) inside the first 8 weeks. In-house engineering reclaims the roadmap, and the long tail of integrations and AI agents that kept slipping actually ship. We will share specific brand examples on the discovery call.
One number. No seat licenses.
Per-specialist hourly rate, billed on actual hours worked. Recruiting, training, AI tooling, and management all included. Available month-to-month.
AI & Dev Specialist
Per-specialist hourly rate, billed on actual hours worked. No seat licenses, no setup fees.
$14 / hr per specialist · all-in
- Dedicated specialist recruited for your tech stack
- Dedicated success manager owning weekly KPIs
- 4-week onboarding with tech-stack handoff
- AI tooling (agents, automations) built into output
- Weekly KPI reviews + monthly business review
- Scale up or down on an hourly basis, month-to-month
Frequently asked questions
Six things ecommerce engineering leads ask before they embed a specialist.
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What kind of technical work can a specialist handle?
Execution-grade dev and AI work: agent setup, automations, internal tooling, Shopify theme dev, API integrations, and code review. Architecture and product strategy stay with your team — our specialists ship against the plan you set.
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Are specialists dedicated to one client?
Yes. Each AI & Dev specialist is recruited, trained, and managed for your stack specifically. They learn your codebase, your conventions, and your deployment process — not pooled across a shared queue.
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What stacks do you support?
Shopify (Liquid + Hydrogen), Node.js, TypeScript, Python, Postgres, Retool, Airtable, Zapier, Make, OpenAI, Anthropic, ElevenLabs, Klaviyo, HubSpot, Stripe, and most of the modern ecommerce stack. We are stack-agnostic — specialists work inside the tools you already use.
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How fast can a specialist start?
Most clients have a live specialist in 10–14 days from kickoff. Onboarding includes scoped role design, repo and tool access provisioning, and a 4-week ramp where the specialist pairs with your team before owning shipping.
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Can I scale up or down?
Yes. Billing is hourly, month-to-month. You can add hours, drop hours, or pause entirely between months. Most clients flex around launches, integrations, and post-launch hardening.
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How is quality measured?
Weekly KPI reviews against ship velocity, PR review turnaround, automation reliability, and incident counts — plus onboarding QA on every deliverable in the first 4 weeks. Specialists ship through PRs against your house style.
Ready to reclaim your engineering roadmap?
Fifteen minutes on a call and we'll map your stack, the long tail eating your sprints, and the specialist scope that gets you live in 10–14 days.