How We Learn Your Business
We (Already) Know Certain Questions Will Be Asked
We manage chat for a wide range of sites in all types of industries. After tracking 10,000’s of questions, we’ve identified a core group of questions that will get asked on any website regardless of what you sell. We’ll create answers for those during onboarding. That’s the first step…
Before Launch, We'll Discuss Deeper Questions
We’ve done a ton of new customer onboardings, so our pre-call process above is strong. But we’ll also have an onboarding call to discuss more granular details that can’t be fully provided through the onboarding system. This gets us to the point where we’re ready to launch.
We Have a Data-Driven Approach to Expertise
During onboarding, we’ll bring your knowledge assets into our system (FAQ content, Wikis, and much more). Our system makes this initial information more robust, contextual, and searchable. We also conduct a unique interview that uncovers additional FAQs you may not have already created.
Even if you don’t have great FAQs and knowledge assets currently, our onboarding process will get you there.
After Launch, We (Automagically) Learn More Constantly
We constantly update our knowledge base day by day, without requiring a lot of input from you. If you reply to a customer, it updates our knowledge base. If we see a question we need an answer for, we’ll ask you and you can update the knowledge-base with just a few clicks. If you think of additional questions, you can add those to our knowledge-base easily. We’ll show you the magic during our on boarding call, but this is something that allows us to constantly learn more and help your visitors with more complex questions, without taking a lot of your time.