Enhance productivity with department and team meeting routines. Streamline collaboration for better results. Learn more now.
Fires happen because people think that something needs immediate attention, but usually, it doesn't. Establishing department and team meeting routines allows for a dedicated time to address and resolve specific issues efficiently, eliminating the need for constant, disruptive emergencies.
The agenda is simple:
As your company grows, it can be hard to collaborate ad hoc with different team members throughout the week. Everyone's busy, and as I mentioned before, an environment of sporadically bringing up issues to work on makes work feel like fire fighting. However, setting aside a consistent one-hour or 90-minute slot each week for department and team meeting routines can lead to more productive and streamlined teamwork, making complex tasks feel more manageable.
Here's how it's structured:
In addition to the daily huddle and weekly working meeting, it's important for you to get clear on how things are going and what needs to be done to improve over time. This can be accomplished through an in-depth quarterly review and planning session.
This could be a post on its own, but here are the basics:
By layering in a daily huddle and a weekly working meeting into your customer service department workflow, you will illuminate the stress that happens from having to fight fires every single day and streamline how you collaborate as a team. When you do this long enough, your team will be able to accomplish more with the resources they have day to day and also be able to improve the department overtime significantly. If you want help getting your customer service department to run this effectively, feel free to reach out to us. At HelpFlow, we provide 24/7 Live chat and customer service teams to over 100 e-commerce stores and have a lot of experience building and optimizing customer service processes. Even if we don't end up working together, you will get a ton of value by going through a customer service audit with our team since we have worked with so many stores. Visit HelpFlow.com today and explore how we can support the department and team meeting routines in your organization..
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