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Forecasting customer service volume for Q4 has always been challenging. But e-commerce growth due to Covid, along with logistics nightmares that are happening, makes forecasting even harder. This underscores the need for an adaptable Gorgias forecast CS approach to anticipate and manage customer service demands effectively.
In this Gorgias.com guest blog post by Jon Tucker from HelpFlow, you'll learn how to easily and accurately forecast customer service volume in any environment. HelpFlow provides 24/7 live chat and customer service teams to over 100 stores and will share the insights from their experience, contributing to an effective Gorgias forecast CS strategy.
With a HelpFlow "Smart Staff" Specialist, delegation is seamless and execution is easy. Delegate any task with a 5 minute phone call. The AI Interviewer creates a detailed Task Brief that your Specialist will use to complete the task, with the support of an AI Copilot. Marketing, sales, customer service, project management, and more - get all the help you need!
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