Did you miss The Future of Ecommerce for Marketing 2021 event by EcommerceTech?  We’ve compiled all the essential details for you, focusing on the future of ecommerce marketing.

The Future of Ecommerce Marketing Video

Here's a replay of HelpFlow's segment during the event.

Many retailers view live chat merely as a customer support expense, yet it’s actually a powerful tool for future ecommerce marketing. It can significantly reduce the number of abandoned checkouts and increase conversions at earlier stages of the shopping process.

Jon Tucker, CEO of HelpFlow.com, has helped 100s of eCommerce stores drive conversions by providing 24/7 live chat teams at a fraction of the cost of running live chat in house (i.e. their 24/7 team can chat with your visitors).

In this talk, Jon shared the strategies HelpFlow has used to drive nearly $100M in live chat revenue for a wide range of stores:

1. How to predict checkout abandons and engage directly in the checkout flow.
2. How to integrate live chat into cart abandonment emails to supercharge results.
3. How to identify highly engaged prospects prior to checkout, and convert them.

Check out the video below for practical tips that you can apply swiftly to enhance conversions through live chat, a key component of future ecommerce marketing.

RESOURCE - To download the Cart Recovery Checklist from the event, click here

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