For example, "DRILLS", or "ROVI" - Enter this in all caps and use the customer code provided to you.
Describe the question a visitor might ask.
Describe how we should handle this question. If there is a specific response you want us to use, "enter that in quotes like this".
This is the type of question this is. For example, anything about the cost of shipping, shipping time, etc. would be category "Shipping".
Enter 3-5 broad keywords that would be helpful to find this FAQ in our database. We'll add to this when reviewing the FAQ submission.
Where did this FAQ edit come from? Describe it so that Senior or Lead Agent can review that source if possible (i.e. customer feedback email, firstname.lastname@example.org reply, chat ID #, etc.)
This is used to keep track of which HelpFlow Agents or team members submit this FAQs, as customers have their own FAQ update form.