Did you miss the Black Friday/Cyber Monday Best Practices for Ecommerce event by Ecommerce Tech? Don't worry; we've got you covered. Here's a replay of HelpFlow's segment during the event, focusing on BFCM sales strategy.

Most stores think of live chat as a customer service cost center, but it can be as a massive conversion driver to recover a big chunk of checkout abandons and drive even more conversions earlier in the purchase flow.

Jon Tucker, CEO of HelpFlow.com, has helped 100s of eCommerce stores drive conversions by providing 24/7 live chat teams at a fraction of the cost of running live chat in house (i.e. their 24/7 team can chat with your visitors).

BFCM Sales Strategy: Maximizing Revenue with Live Chat Engagement

In this talk, Jon shared the strategies HelpFlow has used to drive nearly $100M in live chat revenue for a wide range of stores:

1. How to predict checkout abandons and engage directly in the checkout flow.
2. How to integrate live chat into cart abandonment emails to supercharge results.
3. How to identify highly engaged prospects prior to checkout, and convert them.

Watch the video below and gain actionable insights you can quickly implement to maximize conversions with live chat, especially during your BFCM sales strategy.

RESOURCE - To download the Black Friday Cyber Monday Strategy list from the event, click here

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