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Sales and Customer Service Teams for Successful eCommerce Stores
We drive sales by having our team of human agents available on live chat 24/7 to predict and save abandons before they happen, proactively reach out and engage with visitors via SMS and email after they abandon, and by answering visitor questions live on your website to convert visitors. 
 
As you scale sales, we also help you scale great customer service through running your entire customer service operation, providing supplemental agents, or by consulting on how to improve your in house team.  
Sales and Customer Service Teams for Successful eCommerce Stores
We drive sales by having our team of human agents available on live chat 24/7 to predict and save abandons before they happen, proactively reach out and engage with visitors via SMS and email after they abandon, and by answering visitor questions live on your website to convert visitors.
 
As you scale sales, we also help you scale great customer service through running your entire customer service operation, providing supplemental agents, or by consulting on how to improve your in house team.

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How We Can Help

24/7 Live Sales Team

Our agents will be available 24/7 helping visitors on live chat, predicting and saving abandons on your site, and engaging with those that abandon via SMS and email.

Customer Service Teams & Agents

We provide full customer service teams, including management, reporting, and system management. Or you only need more agents, we can help with that too.

Management Consulting

Some clients leverage our experience to better manage and execute customer service in-house. We can help with narrow or comprehensive consulting projects.

We’re not just an answering service. Our team deeply learns your business to represent your brand.  

We operate effectively with your in-house team to manage training, execution, reporting, and consistent improvements.

We only work in eCommerce. This means we can drive value fast while helping you build a great brand & operation. 

Client Case Studies

 

Happy HelpFlow Clients

We’ve seen great results with HelpFlow.

Their conversion rate numbers are really high, but what I really love is the workflow of how they coordinate with my in-house team.

Having live chat 24/7 drives conversions… but is tough to do in the house. HelpFlow operates like a giant extension of my own team.

Highly recommended!

Yuvi A.

CEO, Company Selling Fine Jewelry

We want to make our website world-class and hired HelpFlow to handle live chat better than we were doing.

HelpFlow stepped right in and quickly become a core part of our team.

I highly recommend them!

Mark B.

CEO, Company Selling Medical Equipment

We have used HelpFlow for years. Prior to using them, we tried live chat on our own but were unable to consistently provide fast responses. With HelpFlow, our customers now have 24/7 access to their team to get help with our products. Our conversions have gone up consistently and clearly justifies the cost of the service.

I would highly recommend HelpFlow to any company selling products online.

Edward G.

CEO, Company Selling Automotive Parts

Visitors We Have Helped

The agent was very helpful and friendly! My problem was resolved within a few minutes. Very helpful and recommended the rewards program which I didn't know about.

I will buy because of your agent.

Visitor We Chatted With

Excerpt From Product Review

A special thanks to (chat agent), I chatted with her last night and she helped me set this up. Can’t thank her enough.
Visitor We Chatted With

Excerpt From Product Review

The (PRODUCT) is awesome! It’s a great product, and the chat function on (WEBSITE) helped my decision. Free shipping is nice too, it’s like shopping locally. I will recommend (WEBSITE).
Visitor We Chatted With

Excerpt From Product Review

I am completely floored by the quality of the service I just received! I went online to look for my dream table and was having a hard time finding it. Today I landed on (WEBSITE) and my challenges were quickly removed.

First there was the online chat. I did not see the exact table I was looking for but saw two that were close. I was able to describe what I liked in both of those tables and the online person sent that information to (CUSTOMER)

Visitor We Chatted With

Excerpt From Product Review

Greatest and fastest customer service I've ever seen, yeez, really surprised.

Visitor We Chatted With

Excerpt From Product Review

As soon as I logged in, I was greeted by a chat box asking if I needed help. I am normally very annoyed by this sort of experience, but the tone of the initial message was extremely welcoming. In the end, I found (CHAT AGENT) to be very pleasant and he answered all my questions promptly.
Visitor We Chatted With

Excerpt From Product Review

Great customer service! I was surprised to have on line assistance while browsing their Websites @ 8:30 in the evening. They were willing to beat another company ‘s price with no problem. My table was not in stock so they offered me an upgrade for the same price. Very professional & courteous.

Visitor We Chatted With

Excerpt From Product Review

Very professional and extremely helpful and friendly staff… On the phone and on line
Visitor We Chatted With

Excerpt From Product Review

Ready to Get Started?

Schedule a Strategy Call, where we’ll share actionable ways you can use HelpFlow to drive more sales and scale customer service.

Whether you work with us or not, this call will help you level up your eCommerce strategy since we’ve worked with so many stores.