How We Can Help
24/7 Live Sales Team
Our agents will be available 24/7 helping visitors on live chat, predicting and saving abandons on your site, and engaging with those that abandon via SMS and email.
Customer Service Teams & Agents
We provide full customer service teams, including management, reporting, and system management. Or you only need more agents, we can help with that too.
Some clients leverage our experience to better manage and execute customer service in-house. We can help with narrow or comprehensive consulting projects.
We’re not just an answering service. Our team deeply learns your business to represent your brand.
We operate effectively with your in-house team to manage training, execution, reporting, and consistent improvements.
We only work in eCommerce. This means we can drive value fast while helping you build a great brand & operation.
Client Case Studies
Happy HelpFlow Clients
We’ve seen great results with HelpFlow.
Their conversion rate numbers are really high, but what I really love is the workflow of how they coordinate with my in-house team.
Having live chat 24/7 drives conversions… but is tough to do in the house. HelpFlow operates like a giant extension of my own team.
We want to make our website world-class and hired HelpFlow to handle live chat better than we were doing.
HelpFlow stepped right in and quickly become a core part of our team.
I highly recommend them!
We have used HelpFlow for years. Prior to using them, we tried live chat on our own but were unable to consistently provide fast responses. With HelpFlow, our customers now have 24/7 access to their team to get help with our products. Our conversions have gone up consistently and clearly justifies the cost of the service.
I would highly recommend HelpFlow to any company selling products online.
Visitors We Have Helped
The agent was very helpful and friendly! My problem was resolved within a few minutes. Very helpful and recommended the rewards program which I didn't know about.
I will buy because of your agent.
First there was the online chat. I did not see the exact table I was looking for but saw two that were close. I was able to describe what I liked in both of those tables and the online person sent that information to (CUSTOMER)
Greatest and fastest customer service I've ever seen, yeez, really surprised.
Great customer service! I was surprised to have on line assistance while browsing their Websites @ 8:30 in the evening. They were willing to beat another company ‘s price with no problem. My table was not in stock so they offered me an upgrade for the same price. Very professional & courteous.
Ready to Get Started?
Schedule a Strategy Call, where we’ll share actionable ways you can use HelpFlow to drive more sales and scale customer service.
Whether you work with us or not, this call will help you level up your eCommerce strategy since we’ve worked with so many stores.