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Customer Service Teams for eCommerce Stores
As you scale sales, we help you scale great customer service by running your entire customer service operation or providing supplemental agents for your in-house operation.
Customer Service Teams for eCommerce Stores
As you scale sales, we help you scale great customer service by running your entire customer service operation or providing supplemental agents for your in-house operation.

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How We Can Help

Full Customer Service Operation Management

We provide full customer service operation management, which includes agents, management, reporting, and system management. This enables you to focusing on scaling sales while having a lean customer service operation that scales up and down as needed.

Supplemental Customer Service Agents

If you don’t need full customer service operation management and just need additional manpower as you scale up, we can help. We hire and train a large number of agents and can provide additional agents to work alongside your in-house team.

We Work Within Your Existing Customer Service Systems

Comprehensive But Efficient Training and Onboarding

We’ll Help You Streamline and Improve Processes

Robust Department & Management Reporting / KPIs

What Sets Us Apart From Others?

We Hire Experienced Agents to Work Alongside Your Team

We hire experienced agents and pay them well, which results in industry leading quality and retention compared to competitors that are focused on lower costs and maximizing margins.

We Can Run Your Entire Customer Service Operation

 

We don’t just provide agents for you to manage, we provide  great agents, managers, optimization of your systems, and reporting so you have an entire Customer Service Operation. 

We Learn Your Processes and Help Improve Everything

We work with 100+ stores processing millions of tickets. Our team uses that experience to find ways to improve your systems for the betterment of the entire operation.

Client Case Studies

 

Happy HelpFlow Clients

We’ve seen great results with HelpFlow.

Their conversion rate numbers are really high, but what I really love is the workflow of how they coordinate with my in-house team. Having live chat 24/7 drives conversions… but is tough to do in the house. HelpFlow operates like a giant extension of my own team.

Highly recommended!

Yuvi A.

CEO, Company Selling Fine Jewelry

We want to make our website world-class and hired HelpFlow to handle live chat better than we were doing.

HelpFlow stepped right in and quickly become a core part of our team.

I highly recommend them!

Mark B.

CEO, Company Selling Medical Equipment

We have used HelpFlow for years. Prior to using them, we tried live chat on our own but were unable to consistently provide fast responses. With HelpFlow, our customers now have 24/7 access to their team to get help with our products. Our conversions have gone up consistently and clearly justifies the cost of the service.

I would highly recommend HelpFlow to any company selling products online.

Edward G.

CEO, Company Selling Automotive Parts

Visitors We Have Helped

The agent was very helpful and friendly! My problem was resolved within a few minutes. Very helpful and recommended the rewards program which I didn’t know about.

I will buy because of your agent.

Visitor We Chatted With

Excerpt From Product Review

A special thanks to (chat agent), I chatted with her last night and she helped me set this up. Can’t thank her enough.
Visitor We Chatted With

Excerpt From Product Review

The (PRODUCT) is awesome! It’s a great product, and the chat function on (WEBSITE) helped my decision. Free shipping is nice too, it’s like shopping locally. I will recommend (WEBSITE).
Visitor We Chatted With

Excerpt From Product Review

I am completely floored by the quality of the service I just received! I went online to look for my dream table and was having a hard time finding it. Today I landed on (WEBSITE) and my challenges were quickly removed.

First there was the online chat. I did not see the exact table I was looking for but saw two that were close. I was able to describe what I liked in both of those tables and the online person sent that information to (CUSTOMER)

Visitor We Chatted With

Excerpt From Product Review

Greatest and fastest customer service I’ve ever seen, yeez, really surprised.

Visitor We Chatted With

Excerpt From Product Review

As soon as I logged in, I was greeted by a chat box asking if I needed help. I am normally very annoyed by this sort of experience, but the tone of the initial message was extremely welcoming. In the end, I found (CHAT AGENT) to be very pleasant and he answered all my questions promptly.
Visitor We Chatted With

Excerpt From Product Review

Great customer service! I was surprised to have on line assistance while browsing their Websites @ 8:30 in the evening. They were willing to beat another company ‘s price with no problem. My table was not in stock so they offered me an upgrade for the same price. Very professional & courteous.

Visitor We Chatted With

Excerpt From Product Review

Very professional and extremely helpful and friendly staff… On the phone and on line
Visitor We Chatted With

Excerpt From Product Review

Ready to Get Started?

Schedule a Strategy Call, where we’ll share actionable ways you can use HelpFlow to drive more sales and scale customer service.

Whether you work with us or not, this call will help you level up your eCommerce strategy since we’ve worked with so many stores.