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Customer Service Strategy and Support from The Team Behind Over 100 Brands
At HelpFlow, we’ve run live chat and customer service operations for 100+ brands since 2015. While we offer full service live chat and customer service solutions, we also support leadership teams to overcome challenges and pursue new opportunities through consulting projects. 
Customer Service Strategy and Support from The Team Behind Over 100 Brands
At HelpFlow, we’ve run live chat and customer service operations for 100+ brands since 2015. While we offer full service live chat and customer service solutions, we also support leadership teams to overcome challenges and pursue new opportunities through consulting projects. 

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How We Can Help

Workflow Optimization

We can help streamline the workflow of your team to boost capacity without having to hire additional staff.

Management KPI Reports

Struggling to manage your customer service team as you scale up? We can help define and operationalize your KPIs.

Hiring and Training

Leverage our experience recruiting, onboarding, and training 100s of agents so scaling your team is easier.

Improve Infrastructure

The infrastructure you started with can often stall growth as you scale. We can help implement improvements.

What Sets Us Apart From Others?

We’re Well Established, with 100+ eCommerce Only Clients

We have been in business since 2015, we have 100+ employees, 100+ clients, have handled millions of chats and support tickets, and driven over nearly $10M in revenue directly through our efforts. With HelpFlow, you’re in the hands of experienced experts.

Competitors Sell Agents, HelpFlow Sells Experience.

While we provide live chat and customer service team solutions, we have always prided ourselves as being a true partner to our Clients. That means going deeper than “processing tickets”… we see and solve problems for our clients whether it’s part of the job or not.

We Only Take on Projects Where We Can Provide Value

Because we are well established with a range of services, we don’t need to find ways to sell something to prospects just because we’re in a conversation with them. Our Strategists will be open and honest about where we can provide value and where we can’t, and always look for ways to help – even if it’s not by becoming a client. 

Client Case Studies

 

Happy HelpFlow Clients

We’ve seen great results with HelpFlow.

Their conversion rate numbers are really high, but what I really love is the workflow of how they coordinate with my in-house team. Having live chat 24/7 drives conversions… but is tough to do in the house. HelpFlow operates like a giant extension of my own team.

Highly recommended!

Yuvi A.

CEO, Company Selling Fine Jewelry

We want to make our website world-class and hired HelpFlow to handle live chat better than we were doing.

HelpFlow stepped right in and quickly become a core part of our team.

I highly recommend them!

Mark B.

CEO, Company Selling Medical Equipment

We have used HelpFlow for years. Prior to using them, we tried live chat on our own but were unable to consistently provide fast responses. With HelpFlow, our customers now have 24/7 access to their team to get help with our products. Our conversions have gone up consistently and clearly justifies the cost of the service.

I would highly recommend HelpFlow to any company selling products online.

Edward G.

CEO, Company Selling Automotive Parts

Visitors We Have Helped

The agent was very helpful and friendly! My problem was resolved within a few minutes. Very helpful and recommended the rewards program which I didn’t know about.

I will buy because of your agent.

Visitor We Chatted With

Excerpt From Product Review

A special thanks to (chat agent), I chatted with her last night and she helped me set this up. Can’t thank her enough.
Visitor We Chatted With

Excerpt From Product Review

The (PRODUCT) is awesome! It’s a great product, and the chat function on (WEBSITE) helped my decision. Free shipping is nice too, it’s like shopping locally. I will recommend (WEBSITE).
Visitor We Chatted With

Excerpt From Product Review

I am completely floored by the quality of the service I just received! I went online to look for my dream table and was having a hard time finding it. Today I landed on (WEBSITE) and my challenges were quickly removed.

First there was the online chat. I did not see the exact table I was looking for but saw two that were close. I was able to describe what I liked in both of those tables and the online person sent that information to (CUSTOMER)

Visitor We Chatted With

Excerpt From Product Review

Greatest and fastest customer service I’ve ever seen, yeez, really surprised.

Visitor We Chatted With

Excerpt From Product Review

As soon as I logged in, I was greeted by a chat box asking if I needed help. I am normally very annoyed by this sort of experience, but the tone of the initial message was extremely welcoming. In the end, I found (CHAT AGENT) to be very pleasant and he answered all my questions promptly.
Visitor We Chatted With

Excerpt From Product Review

Great customer service! I was surprised to have on line assistance while browsing their Websites @ 8:30 in the evening. They were willing to beat another company ‘s price with no problem. My table was not in stock so they offered me an upgrade for the same price. Very professional & courteous.

Visitor We Chatted With

Excerpt From Product Review

Very professional and extremely helpful and friendly staff… On the phone and on line
Visitor We Chatted With

Excerpt From Product Review

Ready to Get Started?

Schedule a Strategy Call, where we’ll share actionable ways you can use HelpFlow to drive more sales and scale customer service.

Whether you work with us or not, this call will help you level up your eCommerce strategy since we’ve worked with so many stores.