We Help eCommerce Stores Save Checkout Abandons with a 24/7 Live Chat Team

Around 70% of your checkouts abandon before purchasing due to simple questions or a need for reassurance. Abandon cart email reminders and discounts can’t address these questions like a live chat conversation can. We provide 24/7 live chat teams to 100+ eCommerce stores and can save a big chunk of your checkout abandons.

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How It Works

Our Agents Learn Your Business

We’ve onboarded 100+ different stores, including medical device companies and other complex businesses. Our process enables us to learn any business.

We Integrate Live Chat Throughout Your Website

We’ll integrate live chat throughout your entire website, including in the checkout, cart, product pages, etc. This enables visitors to get help from agents easily.

We Predict Checkout Abandons and Engage

Using in depth analytics, we predict when someone will abandon the checkout and proactively engage them first with an offer to help answer their questions.

We Integrate Chat In Abandoned Cart Emails

If someone leaves the site, we integrate live chat into your existing abandoned cart email campaigns and ads. Offering a simple “Have a question? Our team is online right now to chat” call to action super charges your existing campaigns.

Chat Conversations Lead To Conversions

All sales produced from live chat are tracked directly within Google Analytics and reported on by our Client Success team. Not only will your visitors appreciate live chat 24/7, but sitewide conversion and checkout recovery will increase.

How It Works

Our Agents Learn Your Business

We’ve onboarded 100+ different stores, including medical device companies and other complex businesses. Our process enables us to learn any business.

We Integrate Live Chat Throughout Your Website

We’ll integrate live chat throughout your entire website, including in the checkout, cart, product pages, etc. This enables visitors to get help from agents easily.

We Predict Checkout Abandons and Engage

Using in depth analytics, we predict when someone will abandon the checkout and proactively engage them first with an offer to help answer their questions.

We Integrate Chat In Abandoned Cart Emails

If someone leaves the site, we integrate live chat into your existing abandoned cart email campaigns and ads. Offering a simple “Have a question? Our team is online right now to chat” call to action super charges your existing campaigns.

Chat Conversations Lead To Conversions

All sales produced from live chat are tracked directly within Google Analytics and reported on by our Client Success team. Not only will your visitors appreciate live chat 24/7, but sitewide conversion and checkout recovery will increase.

Mentions of Great Chats in Product Reviews

The agent was very helpful and friendly! My problem was resolved within a few minutes. Very helpful and recommended the rewards program which I didn’t know about.

I will buy because of your agent.

Visitor We Chatted With

Excerpt From Product Review

A special thanks to (chat agent), I chatted with her last night and she helped me set this up. Can’t thank her enough.

Visitor We Chatted With

Excerpt From Product Review

The (PRODUCT) is awesome! It’s a great product, and the chat function on (WEBSITE) helped my decision. Free shipping is nice too, it’s like shopping locally. I will recommend (WEBSITE).

Visitor We Chatted With

Excerpt From Product Review

I am completely floored by the quality of the service I just received! I went online to look for my dream table and was having a hard time finding it. Today I landed on (WEBSITE) and my challenges were quickly removed.

First there was the online chat. I did not see the exact table I was looking for but saw two that were close. I was able to describe what I liked in both of those tables and the online person sent that information to (CUSTOMER)

Visitor We Chatted With

Excerpt From Product Review

Greatest and fastest customer service I’ve ever seen, yeez, really surprised.

Visitor We Chatted With

Excerpt From Product Review

As soon as I logged in, I was greeted by a chat box asking if I needed help. I am normally very annoyed by this sort of experience, but the tone of the initial message was extremely welcoming. In the end, I found (CHAT AGENT) to be very pleasant and he answered all my questions promptly.

Visitor We Chatted With

Excerpt From Product Review

Great customer service! I was surprised to have on line assistance while browsing their Websites @ 8:30 in the evening. They were willing to beat another company ‘s price with no problem. My table was not in stock so they offered me an upgrade for the same price. Very professional & courteous.

Visitor We Chatted With

Excerpt From Product Review

Very professional and extremely helpful and friendly staff… On the phone and on line

Visitor We Chatted With

Excerpt From Product Review

Happy HelpFlow Clients

We can help you, but don’t just take our word for it. Here are just a few of our 100+ happy HelpFlow clients.

We’ve seen great results with HelpFlow. Their conversion rate numbers are really high, but what I really love is the workflow of how they coordinate with my in house team. Having live chat 24/7 drives conversions… but is tough to do in house. HelpFlow operates like a giant extension of my own team. Highly recommended!

Yuvi A.

Fine Jewelry Store, CEO

We have used HelpFlow for years. Prior to using them, we tried live chat on our own but were unable to consistently provide fast responses. With HelpFlow, our customers now have 24/7 access to their team to get help about our products. Our conversions have gone up consistently and clearly justifies the cost of the service. I would highly recommend HelpFlow to any company selling products online.

Edward G.

Automotive Parts Store, CEO

We are big fans of HelpFlow. I’m so glad we set up live chat. Not only has it it helped us handle an increase in traffic, but it’s boosted conversions too!

Eric B.

Bathing Products Store, COO

Schedule a Strategy Call

Schedule a Strategy Call, where we’ll share actionable ways you can use live chat to drive more sales.

Whether you work with us or not, this call will help you level up your live chat strategy and drive more sales since we’ve worked with so many stores.

Schedule a Strategy Call