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Our Agents Learn Your Business
We Integrate Live Chat Throughout Your Website
We Predict Checkout Abandons and Engage
We Integrate Chat In Abandoned Cart Emails
Chat Conversations Lead To Conversions
Our Agents Learn Your Business
We Integrate Live Chat Throughout Your Website
We Predict Checkout Abandons and Engage
We Integrate Chat In Abandoned Cart Emails
Chat Conversations Lead To Conversions
Testimonials
We definitely were losing a lot of customers that would chat us outside of the 9-5 hours that we worked or on weekends. I really liked the idea of proactively reaching out to people that were on our website.
I feel like your team is super organized and every call was really efficient and your process is dialed. Having all these systems in place that you guys have has made it work and I imagine most companies could fit into that process.
It freed up a ton of my time and just helped me be able to focus. I trust that the chats are being handled. Over-all its been awesome. We’ve definitely been putting a lot more ads out and the fact that I’m not the one handling all the chats that are coming in from that is amazing and you guys are doing a great job!
So before HelpFlow, we were fairly time poor around here. Lots of client calls, lots of tickets and lots of chats. The chats were over 100 a day. That got taken away from us and it just allowed us to focus on our sales and customer service of big clients.
I was very skeptical. I didn’t think you would be able to pull it off — lighting is very technical. But it’s been the opposite, our customer rating approval is over 90% for chats. Very, very professional. A customer can go on any time of day and then get a response within seconds.
Once the chat is initiated, the conversion rate is six times higher than if the chat wasn’t initiated. So that number there alone is a no-brainer. When you’ve got that running 24 hours a day, 7 days a week, you literally cannot lose.
Great service that has most definitely increased our sales. We find most of our customers who are looking to buy from our website do so between the hours of 6pm and 9pm. This is obviously when our office is closed but with HelpFlow they continue when we stop. Assisting our customers when we are not available to do so. This live chat feature with HelpFlow also leaves my sales team free to generate bigger sales as they are not interrupted during working hours with live chat visitors. As a result we have sales generated from live chat and also our sales teams sales are kept separate.
We hired HelpFlow because we saw an opportunity to increase conversion rates across the board, specifically at checkout where we had a bit of a leaky bucket situation and we just wanted to increase conversions.
The HelpFlow agents being online 24/7 were fielding tons and tons of chats that really took a lot of pressure off our internal team. It improves user experience and helps reduce the workload for our team.
The HelpFlow approach is really data driven but what we got beyond that was we got the experience of getting to operate a website which has 24/7 live chat which beyond all the metrics, it just really enhances user experience.
Your team is amazing, they’re dynamite. They’re always there. I just felt that communication with them has been great. Our experience with HelpFlow has been top shelf, I would highly recommend working with HelpFlow.
We always noticed that when people have engagement with us, they’re more likely to buy from us. They just want to talk to somebody and have that personal connection and especially with a product like ours, I think trust is a big element.
Just looking at this year, our conversion rate has been steadily trending upwards. I was actually surprised to see how much it had gone upwards. Especially with new customers, we’re seeing a fantastic conversion rate when they chat with us.
I was skeptical at first but there are number of things that won me over. The tools that you had in place to learn our process, seemed pretty much bomb proof and it felt like you’d be able to accurately represent our product. Also you went Into our Google Analytics and did a very thorough analysis. I hadn’t realized that our Google Analytics and all that web data would be so useful in negotiating a business to business relationship. That kind of depth of analysis you did there made me confident in the projections that you gave us.
We have used HelpFlow for several years now. Prior to using them we tried live chat on our own, but we were unable to consistently provide quick responses. With HelpFlow, our Web Site customers now have access to live chat 7 days per week. The complicated questions are referred over to our inside sales team, so they can concentrate on warm leads and not routine questions. Our web site conversions have gone up consistently, which clearly justifies the cost of this service. I would highly recommend this service to any company selling products online.
We used chat before HelpFlow but limited hours. It didn’t have so much of a positive effect on our business just because it was kind of limited.
At first, I wasn’t too sure. Obviously I had some concerns but I think your team is really good. I think they learn as they go which is good too. We learn from our mistakes and we’re always adapting, so pretty happy with the results.
People have questions they need answered, they generally want the answer right there, right then. Just speaking to a real person instills confidence in the brand.
You guys did a good job adapting and learning what our brand sounds like and how we talk, how we respond and our core values. You guys are doing a good job!
Revenue Results
Company That Sells Personal Health Supplements and Accessories
Chat has produced £22k in revenue in less than a month, that’s 18% of the total site wide revenue. Conversion rate is 2.5X higher than site-wide conversion rate. AOV is 1.1X higher than site-wide AOV.
Company That Sells Luxury Hangers, Shoe Care and Clothing Accessories
Chat has produced $20k in revenue in less that a month, that’s 15% of the total site-wide revenue. Conversion rate is 4.1X higher than site-wide conversion rate. AOV is 1.19X higher than site-wide AOV.
Company That Sells Pure
Ceramic Cookware
Chat has produced $20k in revenue in less that a month, that’s 25% of the total site-wide revenue. Conversion rate is 5.7X higher than site-wide conversion rate. AOV is 1.17X higher than site-wide AOV.
Company That Sells Lighting Products and Accessories
Chat has produced $72k in revenue in less that a month, that’s 17% of the total site-wide revenue. Conversion rate is 5.7X higher than site-wide conversion rate. AOV is 1.35X higher than site-wide AOV.
Company That Sells Baby Products and Clothing
Chat has produced $23k in revenue in less that a month, that’s 11% of the total site-wide revenue. Conversion rate is 2.7X higher than site-wide conversion rate. AOV is 1.12X higher than site-wide AOV.
Company That Sells
Fine Jewelry
Chat has produced $38k in revenue in less that a month, that’s 9% of the total site-wide revenue. Conversion rate is 4.7X higher than site-wide conversion rate. AOV is 1.09X higher than site-wide AOV.
Actual Chats from our Clients’ Visitors
First there was the online chat. I did not see the exact table I was looking for but saw two that were close. I was able to describe what I liked in both of those tables and the online person sent that information to (CUSTOMER)
Great customer service! I was surprised to have on line assistance while browsing their Websites @ 8:30 in the evening. They were willing to beat another company ‘s price with no problem. My table was not in stock so they offered me an upgrade for the same price. Very professional & courteous.
What Clients Experience with HelpFlow…
Chat Drives Conversions on Your Website
Live chat can help improve and drive conversion on your website. Here are some of the actual results we’ve produced for an existing client:
- We drove 110x more revenue than the client paid us.
- Conversion rate was 22x higher for visitors we chatted with.
- We were also able to increase order value by appx 20% when we chatted with visitors.
Also, here’s a few comments from other clients:
- “We’re seeing a fantastic conversion rate when visitors chat. When people engage, they’re more likely to buy. They want to have that personal connection with a product like ours.” – Jonas
- “The conversion rate is 6x higher when chat is initiated. When that’s running 24 hours a day 7 days a week, you literally cannot lose.” – Mitchell
We obviously recommend having live chat, but we’re biased since this is what we sell ; ) Here are client perspectives of how live chat improves the visitor experience once HelpFlow is dialed in.
Here’s a few comments from our clients:
- “We’re seeing a fantastic conversion rate when visitors chat. When people engage, they’re more likely to buy. They want to have that personal connection with a product like ours.” – Jonas
- “Offering 24/7 live chat, beyond all the metrics, just REALLY enhances user experience.” -Andrew
- “People have questions they need answered and they want answers quickly. Having live chat 24/7 with a real person helps instill confidence in the brand.” -Julian
Some people get wary of signing up with us because they think the process to get started is going to be super time consuming or they think we won’t be able to learn the business effectively.
Here’s what clients experienced:
- “Your team is super organized, every call was really efficient, and your process is dialed.” -Sena
- “I thought our product was unique and hard to learn, but the tools you have in place to learn our product are bombproof.” -Jonas
- “I was concerned that our product is very custom with a lot of different sizes, and we wanted chat to match our voice and tone on other channels. HelpFlow did a good job adapting and learning how to respond on live chat.” -Julian
- “I was very skeptical. Our product is very very technical, with advanced software and electrical danger. It HAS to be right. HelpFlow went through every little detail and was very very professional.” -Mitchell
Apart from driving a strong ROI, we’ll also be able to streamilne the customer service process for your team. Here are some of the comments that we got from our clients:
- “HelpFlow really reduced the workload for our in house support team. It took a lot of pressure of our team.”
- “It really saved our butts… our guys would’ve been way over capacity with tickets you can easily answer on chat.”
Schedule a Strategy Call, where we’ll share actionable ways you can use live chat to drive more sales.
Whether you work with us or not, this call will help you level up your live chat strategy and drive more sales since we’ve worked with so many stores.