HELPFLOW FOR ECOMMERCE STORES
Predict & Save Abandons with a 24 / 7 Live Chat Team
We drive sales by having our team of human agents available on live chat 24/7 to predict and save abandons before they happen. Our agents proactively engage with visitors, answer their questions, and move them forward in the purchase process – resulting in easily driving more revenue from visitors that would’ve otherwise abandoned.
HELPFLOW FOR ECOMMERCE STORES
Predict & Save Abandons with a 24 / 7 Live Chat Team
We drive sales by having our team of human agents available on live chat 24/7 to predict and save abandons before they happen. Our agents proactively engage with visitors, answer their questions, and move them forward in the purchase process – resulting in easily driving more revenue from visitors that would’ve otherwise abandoned.
WHY THE “CONVERSION CONVERSATION” STRATEGY WORKS

We Save Abandons With Real Human Conversations

 

Why do 95% of your website visitors abandon without buying? Is it because they’re not interested at all?

No – it’s because they have questions or concerns holding them back and they’re not quite ready to buy yet.

At HelpFlow, we move a big chunk of these visitors forward by engaging on a live website chat to answer questions and building enough interest for them to convert to sales.

Why do 95% of your website visitors abandon without buying? Is it because they’re not interested at all?

No – it’s because they have questions or concerns holding them back and they’re not quite ready to buy yet.

At HelpFlow, we move a big chunk of these visitors forward by engaging on a live website chat to answer questions and building enough interest for them to convert to sales.

We Can Predict Abandons Before They Happen

Our system tracks the browsing behavior of your website visitors to identify actions that typically lead to an abandon. For example, slowdowns in the purchase process, browsing policy information in the purchase process, or other activity that indicates hesitation. This algorithm uses your own activity along with patterns from millions of visitors across the 100s of e-commerce stores we work with.

We Spark Up a Conversation Before They Abandon

A few steps before the visitor is likely to start abandoning, we invite them to chat in a way that feels like perfect timing. Remember, this is before they start abandoning, not an exist intent as they are trying to leave your website. The greeting is lower pressure and is crafted in a way that sparks up a conversation.

We Conversationally Answer Questions & Build Interest

Through a low pressure conversation, we answer their questions while subtly building their interest in buying. For example, they might be unsure about product compatibilty, need reassurance of your return policy, or need to know that the product will arrive on time for their needs. On chat, we can easily identify and address these specific concerns far better than a static website.

The Result? More Conversions Without Buying More Traffic

We convert sales directly on your website with visitors that would’ve otherwise left your website without converting.
SEAMLESSLY INTEGRATED INTO YOUR BUSINESS

We Integrate Seamlessly
Into Your Tools and Team

Learning | We have a robust way to learn your business and will ensure the dedicated agents we train will represent your brand well.

Team | We work closely with your team so you can be sure conversations are on brand & collaboration is seamless.

HelpDesk | We integrate with your HelpDesk so you can easily handle tickets related to the conversations we have with your customers.

Analytics | We integrate with Google Analytics so that you can easily track and measure the revenue generated from customer conversations.

Medical Equipment

We want to make our website world-class and hired HelpFlow to handle live chat better than we were doing. HelpFlow stepped right in and quickly become a core part of our team.

I highly recommend them!

Mark B.

CEO, Company Selling Medical Equipment

Fine Jewelry

We’ve seen great results with HelpFlow. Their conversion rate numbers are really high, but what I really love is the workflow of how they coordinate with my in-house team. Having live chat 24/7 drives conversions… but is tough to do in the house. HelpFlow operates like a giant extension of my own team.

Highly recommended!

Yuvi A.

CEO, Company Selling Fine Jewelry

Automotive Parts

We have used HelpFlow for years. Prior to using them, we tried live chat on our own but were unable to consistently provide fast responses. With HelpFlow, our customers now have 24/7 access to their team to get help with our products. Our conversions have gone up consistently and clearly justifies the cost of the service.

I would highly recommend HelpFlow to any company selling products online.

Edward G.

CEO, Company Selling Automotive Parts

See The Revenue We’ll Drive

Schedule a Strategy Call where we’ll audit your analytics, identify the revenue you’re losing due to abandons, and share the strategies we will use to drive revenue.

Whether you work with us or not, this call will help you level up your eCommerce strategy since we’ve worked with so many stores.