HELPFLOW FOR ECOMMERCE STORES
HELPFLOW FOR ECOMMERCE STORES
WHY THE “CONVERSION CONVERSATION” STRATEGY WORKS
We Save Abandons With Real Human Conversations
Why do 95% of your website visitors abandon without buying? Is it because they’re not interested at all?
No – it’s because they have questions or concerns holding them back and they’re not quite ready to buy yet.
At HelpFlow, we move a big chunk of these visitors forward by engaging on a live website chat to answer questions and building enough interest for them to convert to sales.
We Can Predict Abandons Before They Happen
Our system tracks the browsing behavior of your website visitors to identify actions that typically lead to an abandon. For example, slowdowns in the purchase process, browsing policy information in the purchase process, or other activity that indicates hesitation. This algorithm uses your own activity along with patterns from millions of visitors across the 100s of e-commerce stores we work with.
We Spark Up a Conversation Before They Abandon
A few steps before the visitor is likely to start abandoning, we invite them to chat in a way that feels like perfect timing. Remember, this is before they start abandoning, not an exist intent as they are trying to leave your website. The greeting is lower pressure and is crafted in a way that sparks up a conversation.
We Conversationally Answer Questions & Build Interest
The Result? More Conversions Without Buying More Traffic
SEAMLESSLY INTEGRATED INTO YOUR BUSINESS
We Integrate Seamlessly
Into Your Tools and Team
Learning | We have a robust way to learn your business and will ensure the dedicated agents we train will represent your brand well.
Team | We work closely with your team so you can be sure conversations are on brand & collaboration is seamless.
HelpDesk | We integrate with your HelpDesk so you can easily handle tickets related to the conversations we have with your customers.
Analytics | We integrate with Google Analytics so that you can easily track and measure the revenue generated from customer conversations.
I highly recommend them!
We’ve seen great results with HelpFlow. Their conversion rate numbers are really high, but what I really love is the workflow of how they coordinate with my in-house team. Having live chat 24/7 drives conversions… but is tough to do in the house. HelpFlow operates like a giant extension of my own team.
We have used HelpFlow for years. Prior to using them, we tried live chat on our own but were unable to consistently provide fast responses. With HelpFlow, our customers now have 24/7 access to their team to get help with our products. Our conversions have gone up consistently and clearly justifies the cost of the service.
I would highly recommend HelpFlow to any company selling products online.
See The Revenue We’ll Drive
Schedule a Strategy Call where we’ll audit your analytics, identify the revenue you’re losing due to abandons, and share the strategies we will use to drive revenue.
Whether you work with us or not, this call will help you level up your eCommerce strategy since we’ve worked with so many stores.