Client Experience Manager

Do You Want To Lead The Client Experience Department?

We are hiring a Client Experience Manager to takeover and level up the entire Client Experience Department through dedicated focus and ownership of this part of the business. Specifically, this will include takeover and stabilization of existing Processes / Infrastructure / Team, identification and resolution of gaps, creating and managing the implementation of action plans for client situations, and direct management of clients via email / phone / web conference.

If you’re looking for a role where you can apply your client management experience and have a big impact not just on the success of the client but also of our company, then this is a great opportunity for you.

Watch This Video, Then Apply

Yes, the video is 8 minutes long, but it gives you the clarity to know if this is the right fit for you.

You’ll know within the first 4 minutes if this is the right role for you.

Step 1 of 5

Name*
First Last
Your Best Email*
Your Best Phone Number:*
Where are you located?*
How did you hear about this opportunity?*
We have promoted this job in multiple places. Please let us know specifically where you heard about it. If someone referred you, please indicate the name of the person in the "Others" field.
- Someone shared it with me (even if via facebook)
- I saw your post on Facebook
- I saw your job posting

Upload your resume to google drive or online file storage, and link to it here so we can download it.*
How many years have you worked in a Client Experience Management related role?*
Your previous title might not be Client Experience Manager, but based on our job posting video you should understand the Client Experience Manager role.
- Less than 6 months
- 6 to 12 months
- 1-2 years
- 2-4 years
- 5 years+
What were you earning per month in your most recent related role (PHT)?*
We've already done market research on salary for this job, and we're not looking for the cheapest rate. We want to hire someone with experience, and we're willing to pay for that experience. But we do want to understand your previous earnings to ensure that it is in line with our market research data.

Do you have *direct B2B client management experience* for US Small Businesses? Briefly explain this experience.*
Do you have experience in *creating and/or improving* Client Management Processes and Infrastructure? Briefly explain this experience.*
Do you have experience leading an internal team of people responsible for achieving a client’s goal or ongoing relationship management? Briefly explain this experience.*
Do you have experience in doing *client success data analysis and reporting*? Briefly explain this experience.*

Have you worked with a virtual team before? If yes, describe specifically (1) how long you've worked fully virtual for specific jobs on your resume (2) what routines and workflow have you used to work effectively on your own and with a virtual team?*
In the last 12 months, what is something specific you've done to improve YOURSELF and what was the outcome?*
For example, is there a specific skillset you wanted to learn? If so, how did you learn it? What resources did you use? Did you accomplish what you set out to do?

Go to https://www.useloom.com/ or use any video recording software installed on your PC. Create a video briefly describing why you're a great fit for this role. Then, get the URL of your video and share it to us by pasting the URL here. (3 minutes max only)*
In addition to your business experience, we're using this video to gauge your phone / web conference communication skills for US clients.
How long have we been in business?*
It was mentioned somewhere in the video.