by Jon Tucker | Oct 19, 2017 | Customer Service
In e-commerce, a huge portion of your sales come during Q4. It can be a great time of year, but it can also be hell if things break in your business. One or two small problems can kill your revenue for the quarter and leave you waiting for next year to recover. Here’s...
by Jon Tucker | Mar 27, 2016 | Blog, Customer Service
Everyone talks about driving more traffic to eCommerce stores, but if you nail your customer service process (especially pre-sale service), you can 2-3x your stores conversion rate. This happens because visitors are taken care of, their questions are answered, and...
