by Jon Tucker | Oct 21, 2021 | Blog, Customer Service, Email Marketing
80% of the people that start the checkout process end up abandoning. You’re probably already using email and maybe even SMS as a cart recovery tactic, but I can almost guarantee that you’re not maximizing recovery results. Most people set up email and SMS cart...
by Jon Tucker | Sep 30, 2021 | Blog, Customer Service
Everyone wants to increase sales during Black Friday and Cyber Monday. You’ve probably been focused heavily on your marketing plans of how to drive traffic, determining the best offers to make, and setting up all your campaigns to work together to drive sales....
by Jon Tucker | Sep 16, 2021 | Blog, Customer Service
Your customer service agents have a lot to handle, with tickets constantly coming in and making sure your customers are happy. As a business owner, it’s important to make sure your Customer Service Team is working effectively. Customer service is a major cost...
by Jon Tucker | Sep 9, 2021 | Blog, Cart Abandon
It’s incredibly frustrating to spend so much money driving traffic to your site only to see a big portion of people that start check out end up abandoning and never purchasing. People abandon for a lot of reasons, some of which you can save and some of which you...
by Jon Tucker | Jul 30, 2021 | Blog, Customer Service
Gauging the health of your customer service operations is tough, especially as you add more channels. When you start with just email, it’s a bit easier. But as email volume skills up and you add chat, phone, social media, and other channels, it can be...
