by Jon Tucker | Oct 19, 2017 | Customer Service
In e-commerce, a huge portion of your sales come during Q4. It can be a great time of year, but it can also be hell if things break in your business. One or two small problems can kill your revenue for the quarter and leave you waiting for next year to recover. Here’s...
by Jon Tucker | Dec 28, 2015 | Blog, Conversion Optimization
You work hard to get your website visitors to the point where they’re ready to purchase. But if you make the below mistakes, you’re going to lose a large % of these buyers during the checkout process. Not Using Live Chat to Answer “Quick Questions” People have simple...
