Cart and checkout abandons are the most significant cause of lost revenue for any eCommerce store. Depending on your industry and the time period you review, you’ll see an average cart abandonment rate of around 75%. This can be even worse, with mobile cart abandonment rates over 80%.
In this blog post collaboration between HelpFlow and Livechat.com, we discussed how to effectively predict when a visitor abandons. By doing this, you will be able to engage with the visitor before leaving the sales process. In cases wherein you could not hold them off from abandoning, we also discussed other ways to engage with them outside and driving them back to your website.
Jon Tucker is CEO of HelpFlow, a provider of 24/7 live chat and customer service teams for 100+ eCommerce stores. Launched in 2015, their team of agents has produced nearly $100M in chat revenue for a wide range of stores using a conversion-focused approach to live chat.
Your Store Needs a 24/7 Live Chat Team
HelpFlow can drive sales by having our team of human agents available on live chat 24/7 to predict and save abandons before they happen, proactively reach out and engage with visitors via SMS and email after they abandon, and by answering visitor questions live on your website to convert visitors.