by Jon Tucker | Apr 27, 2022 | Blog, Conversion Optimization, Live Chat
Improving the user experience of your product pages can be a great way to drive growth. Not only do you provide a better experience for customers, but you can increase the revenue per visit from your existing traffic sources. Pure profit. With that said, identifying...
by Jon Tucker | Apr 20, 2022 | Blog, Customer Service, Live Chat
When you start your brand, you put care and attention into every customer interaction. As you go through the Customer Service Team, you learn to train agents to do a good job. But as the team grows, especially when you start to hire managers, it could be tough to...
by Jon Tucker | Apr 1, 2022 | Blog, Conversion Optimization, Live Chat
Customers trust other customers more than you, even if you’re not using high-pressure sales tactics. At the end of the day, social proof is a critical factor in getting customers to buy. You’re probably already using product reviews, but if you’re...
by Jon Tucker | Mar 10, 2022 | Blog, Conversion Optimization, Live Chat
It’s hard to figure out which marketing approaches are best for your e-commerce business. Also, once you get a few channels working it can be difficult to get those channels working together. At a certain point, they might even start working against each other...
by Jon Tucker | Feb 23, 2022 | Blog, Live Chat, Strategy and Management
Many stores under-invest in website usability improvements. Once you have the basics in place, it’s hard to know what usability improvements will move the deal on conversions and sales. In short, you run out of ideas and stop focusing on it. But with a few small...
by Jon Tucker | Feb 17, 2022 | Blog, Live Chat, Strategy and Management
Live chat is a great way to drive customer satisfaction and sales. Not only does live chat have the highest customer satisfaction score of all support channels, but it also drives a 4 to 6x higher conversion rate when you chat with visitors compared to if you...
