by Jon Tucker | May 5, 2022 | Blog, Customer Service
An e-commerce marketing team always wants to know what’s working to drive sales to understand customers better and drive more. In contrast, the customer service team typically gets bombarded with ticket volume – especially when marketing succeeds at...
by Jon Tucker | Apr 20, 2022 | Blog, Customer Service, Live Chat
When you start your brand, you put care and attention into every customer interaction. As you go through the Customer Service Team, you learn to train agents to do a good job. But as the team grows, especially when you start to hire managers, it could be tough to...
by Jon Tucker | Mar 17, 2022 | Blog, Customer Service
Customer service is hard to manage due to the sheer volume of tickets and the never-ending slot of new tickets coming in. Well, you probably have plenty of ways you can improve your customer service infrastructure to be more efficient, it can be difficult to make...
by Jon Tucker | Jan 20, 2022 | Blog, Customer Service, Live Chat
Driving traffic is a critical part of building a successful e-commerce business. While many stores drive the majority of their traffic with advertising, this can become quite expensive over time. While it’s unlikely you will move away completely from paid...
by Jon Tucker | Jan 13, 2022 | Blog, Customer Service, Live Chat
Managing customer service as you grow is difficult. Not only is training new customer service agents tough, but as you scale, you’re going to be constantly bringing on additional agents. So training alone can become a full-time role if you are not strategic about it....
by Jon Tucker | Dec 9, 2021 | Blog, Customer Service, Live Chat
Live chat can be a great customer service tool to help visitors directly to your website. But if you use live chat strategically, you can drive a lot of conversions directly because of chat also. The major factor in driving conversions with chat is using live chat...
