by Jon Tucker | May 5, 2022 | Blog, Customer Service
An e-commerce marketing team always wants to know what’s working to drive sales to understand customers better and drive more. In contrast, the customer service team typically gets bombarded with ticket volume – especially when marketing succeeds at...
by Jon Tucker | Apr 27, 2022 | Blog, Conversion Optimization, Live Chat
Improving the user experience of your product pages can be a great way to drive growth. Not only do you provide a better experience for customers, but you can increase the revenue per visit from your existing traffic sources. Pure profit. With that said, identifying...
by Jon Tucker | Apr 20, 2022 | Blog, Customer Service, Live Chat
When you start your brand, you put care and attention into every customer interaction. As you go through the Customer Service Team, you learn to train agents to do a good job. But as the team grows, especially when you start to hire managers, it could be tough to...
by Jon Tucker | Apr 7, 2022 | Blog, Strategy and Management
Focused execution is what creates results in business. This is simple in the early days when you have a small team, as you all focus on the same thing. But as a team grows, focus can spread and cause execution to slow down. Maybe you’ve reached a point like that...
by Jon Tucker | Apr 1, 2022 | Blog, Conversion Optimization, Live Chat
Customers trust other customers more than you, even if you’re not using high-pressure sales tactics. At the end of the day, social proof is a critical factor in getting customers to buy. You’re probably already using product reviews, but if you’re...
by Jon Tucker | Mar 17, 2022 | Blog, Customer Service
Customer service is hard to manage due to the sheer volume of tickets and the never-ending slot of new tickets coming in. Well, you probably have plenty of ways you can improve your customer service infrastructure to be more efficient, it can be difficult to make...
