HelpFlow
  • Home
  • Solutions
    • By Need
      • eCommerce
      • Lead Generation
      • Customer Service
  • About Us
  • Contact Us
  • Schedule a Demo
Select Page
Maximize Email Campaign Performance By Aligning with Live Chat

Maximize Email Campaign Performance By Aligning with Live Chat

by Jon Tucker | Mar 10, 2022 | Blog, Conversion Optimization, Live Chat

It’s hard to figure out which marketing approaches are best for your e-commerce business. Also, once you get a few channels working it can be difficult to get those channels working together. At a certain point, they might even start working against each other...
KPIs to Measure Live Chat Performance

KPIs to Measure Live Chat Performance

by Jon Tucker | Feb 17, 2022 | Blog, Live Chat, Strategy and Management

Live chat is a great way to drive customer satisfaction and sales. Not only does live chat have the highest customer satisfaction score of all support channels, but it also drives a 4 to 6x higher conversion rate when you chat with visitors compared to if you...
Actual Abandon Cart Sequence Schedule We Use

Actual Abandon Cart Sequence Schedule We Use

by Jon Tucker | Feb 16, 2022 | Blog, Conversion Optimization

We run 24/7 live chat teams for a ton of stores, and a big part of how we drive sales is saving checkout abandons with live chat. But we’ve also been able to see the inner workings of a lot of abandoned cart sequences. Below are the best practices we have seen...
Optimize Chat Volume for Conversions and Staffing

Optimize Chat Volume for Conversions and Staffing

by Jon Tucker | Feb 10, 2022 | Blog, Strategy and Management

Using live chat effectively can drive a lot of sales. If you can figure the experience well and take a sales-minded but customer-centric approach, you should see the conversion rate for people you chat with significantly higher than people that don’t chat...
How Our 24/7 Live Chat Team Can Learn Your Business

How Our 24/7 Live Chat Team Can Learn Your Business

by Jon Tucker | Feb 3, 2022 | Blog, Strategy and Management

Scaling customer service is tough. First, you need to hire people and of course, train them to run your customer service. One option you may have considered is hiring a customer service agency to help you. However, you might be skeptical and think that an outside team...
« Older Entries
Next Entries »
  • Home
  • About Us
  • Careers
  • Contact Us