by Jon Tucker | Mar 10, 2022 | Blog, Conversion Optimization, Live Chat
It’s hard to figure out which marketing approaches are best for your e-commerce business. Also, once you get a few channels working it can be difficult to get those channels working together. At a certain point, they might even start working against each other...
by Jon Tucker | Feb 17, 2022 | Blog, Live Chat, Strategy and Management
Live chat is a great way to drive customer satisfaction and sales. Not only does live chat have the highest customer satisfaction score of all support channels, but it also drives a 4 to 6x higher conversion rate when you chat with visitors compared to if you...
by Jon Tucker | Feb 16, 2022 | Blog, Conversion Optimization
We run 24/7 live chat teams for a ton of stores, and a big part of how we drive sales is saving checkout abandons with live chat. But we’ve also been able to see the inner workings of a lot of abandoned cart sequences. Below are the best practices we have seen...
by Jon Tucker | Feb 10, 2022 | Blog, Strategy and Management
Using live chat effectively can drive a lot of sales. If you can figure the experience well and take a sales-minded but customer-centric approach, you should see the conversion rate for people you chat with significantly higher than people that don’t chat...
by Jon Tucker | Feb 3, 2022 | Blog, Strategy and Management
Scaling customer service is tough. First, you need to hire people and of course, train them to run your customer service. One option you may have considered is hiring a customer service agency to help you. However, you might be skeptical and think that an outside team...
