by Jon Tucker | May 5, 2022 | Blog, Customer Service
An e-commerce marketing team always wants to know what’s working to drive sales to understand customers better and drive more. In contrast, the customer service team typically gets bombarded with ticket volume – especially when marketing succeeds at...
by Jon Tucker | Oct 19, 2017 | Customer Service
In e-commerce, a huge portion of your sales come during Q4. It can be a great time of year, but it can also be hell if things break in your business. One or two small problems can kill your revenue for the quarter and leave you waiting for next year to recover. Here’s...
by Jon Tucker | Dec 16, 2015 | Blog, Customer Service, Technology and Tools
Getting questions from visitors is natural, especially if you’re driving a lot of traffic to your store and using tools like live chat to engage with as many interested prospects as possible. But that can lead to a lot of incoming email questions for you to...
by Jon Tucker | Oct 29, 2015 | Customer Service, Live Chat
Live Chat has become an industry standard in eCommerce. We run live chat for over 100 eCommerce stores, and regularly see a well run Live Chat strategy increase site-wide conversion rate 10-30%. You can see how in the Live Chat Strategy Blueprint. Even...
by Jon Tucker | Oct 28, 2015 | Live Chat, The Definitive Guide to Live Chat
If your laptop charger broke right now, the battery was going to die in 2 hours, and you needed to finish a project for work by the end of the day, what would you do? You go to the local store that sells computer accessories to look for a charger. For example, Best...
